IT Technician
Position Overview
We are seeking a reliable, customer-focused IT Technician to provide technical support, troubleshooting, maintenance, and installation services to small and medium-sized business clients.
Key Responsibilities
* Diagnose and resolve hardware, software, network, and connectivity issues.
* Install, configure, and maintain computers, servers, printers, and other IT equipment.
* Provide remote and on-site technical support.
* Support Microsoft 365, Windows, cloud applications, and cybersecurity solutions.
* Perform routine system maintenance, updates, backups, and security checks.
* Document technical issues, resolutions, and client interactions.
* Escalate complex technical issues when necessary.
* Other duties as capacity allows, such as business development, admin, hr, etc.
Qualifications
* Experience in IT support, helpdesk, or managed IT services.
* Working knowledge of Windows, Microsoft 365, networking, and cybersecurity fundamentals.
* Strong troubleshooting, communication, and customer service skills.
* Ability to work independently and manage multiple client requests.
* Relevant IT certifications are an asset.
Ideal Candidate
A resourceful, dependable problem-solver who enjoys technology, takes initiative, and understands the importance of delivering professional, responsive customer service.