Job Title
Hockey Operations Team Member
Job Type
Flexible
Union
MRSA
Salary Grade
Flexible / Casual Classification (Salary Grade)
SAD01 Administrative Services (Salary Grade 12)
Hybrid Work
This position is ineligible
Position End Date
3/31/2027
Location
MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)
About This Position
About the Role
Working within the Cougars Athletics and Recreation Department, this is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week. Weekend and evening work will be required. These positions will end March 31, 2027.
This position will assist with providing an exceptional experience to MRU fans by assisting customers at the Cougars admissions during all MRU Hockey home games hosted at Flames Community Arenas.
Responsibilities
- Manage all aspects of game day admissions, including selling tickets, completing payments, and scanning tickets.
- Ensure the admissions space remains clean and organized at all times.
- Troubleshoot technical issues in a timely manner.
- Ensure an exceptional fan experience by providing superior customer service.
- Set up and take down of admissions tables, signage and equipment
Qualifications
- Experience with transactions in a fast paced environment.
- Ability to work independently and within a team, with minimal direction.
- Ability to remain calm in a fast paced environment.
- Excellent communication skills with an ability to interact professionally with stakeholders.
- Strong attention to detail in all areas of work.
- Experience working with Showpass and Square POS systems is considered an asset.
Salary: $15.45 - $19.44 per hour
Closing Date: Open until a suitable candidate is found.
A resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name]_[Requisition Number]_[Document Title].pdf (ex. Smith_1234_CV.pdf).
We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page.
If you require accommodation to participate in the recruitment process, please notify
[email protected] and we will work together on your accommodation request.
About MRU
Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan.
