Title: Shipping Supervisor (Afternoons)
Location: Mucci Pac Ltd. – Kingsville, Ontario
Reports to: Shipping Manager
Employment Type: Full-Time, Permanent
Schedule: This position is expected to primarily support the afternoon shift and requires flexibility to work up to six days per week, including weekends and holidays, based on business and production needs.
Date Revised: October 6, 2026
About Mucci Farms
Mucci Farms is an industry-leading grower, packer, shipper and marketer of fresh greenhouse-grown produce. With more than 60 years of experience, we combine innovation, technology and a passionate team to grow and deliver high-quality fresh produce across North America. Our operations are built around continuous improvement, food safety, quality and operational excellence.
Position Overview
The Shipping Supervisor is responsible for leading the day-to-day activities of the shipping team and ensuring outbound orders are completed safely, accurately and on time.
This role provides hands-on leadership within a fast-paced shipping environment, coordinating labour, workflow and order priorities while working closely with other departments to resolve issues and maintain efficient product movement. The successful candidate will be a confident people leader who can balance operational demands, employee development and customer requirements.
Responsibilities
- Lead, coach and develop shipping employees to meet expectations related to safety, quality, delivery, cost, productivity and employee engagement.
- Plan and distribute daily workload to ensure outbound orders are completed accurately and on schedule.
- Verify outgoing shipments against manifests, invoices, customer orders and other shipping documentation.
- Monitor product availability and shipping priorities to identify opportunities to release orders earlier and prevent delays.
- Coordinate staffing and shift coverage based on workload, production requirements and operational needs.
- Monitor employee performance and provide coaching, training, feedback and corrective action when required.
- Conduct employee performance reviews and evaluations.
- Work closely with internal departments and external partners to resolve shortages, damages, shipping discrepancies and other non-conformances.
- Investigate operational issues, identify root causes and implement corrective actions.
- Identify opportunities to improve shipping processes, productivity and workflow and provide recommendations to management.
- Support the consistent application of company policies, procedures and established shipping processes.
- Maintain accurate shipment records including weights, charges, space availability, damages and discrepancies.
- Promote strong communication and collaboration within the shipping team and across departments.
- Provide hands-on coverage for shipping and clerical functions when required, including pick tickets, Bills of Lading, ship screen and Transportation Management System activities.
- Lead by example and support a safe, respectful and productive work environment.
- Perform other related duties as assigned.
Required Qualifications
- Minimum 3 years of related experience within shipping, distribution, warehousing or produce operations.
- Strong leadership skills with the ability to coach, develop and hold employees accountable.
- Strong organizational and time-management skills with the ability to manage competing priorities and deadlines.
- Strong problem-solving skills and the ability to respond quickly to changing operational requirements.
- Excellent interpersonal, verbal and written communication skills.
- Comfortable working in a fast-paced environment and making decisions with limited supervision.
- Must be available to respond to operational matters outside regular working hours when required.
Preferred Qualifications
- Previous supervisory or people leadership experience.
- Previous experience within the produce industry.
- Forklift certification and/or previous forklift operating experience.
- Experience with Famous, RedLine, a Transportation Management System, Warehouse Management System, or other inventory and shipping systems.
- Additional language skills.
Work Environment and Physical Requirements
- Ability to sit and/or stand for extended periods.
- Ability to bend, stretch, twist and reach as required.
- Ability to lift up to 23 kg / 50 lbs.
- Comfortable working in a temperature-controlled environment of approximately 13°C / 55°F.
- Ability to effectively manage challenging conversations, employee concerns and operational situations.
Compensation and Benefits: Hourly Rate: $20.00–$23.00 per hour
Mucci Farms offers a competitive total rewards package including:
- Company benefits
- Retirement savings plan
- On-site parking
- Employee perks and programs
Job Requirements: The incumbent will be committed to customer service excellence and leading by example. A positive attitude in the workplace is required as is the ability to adhere to all human resources, operational and food and health safety policies and procedures.
Note: This description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined and other duties may be assigned.
Mucci Farms welcomes and encourages applications with disabilities to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require a specific accommodation due to a disability or documented medical need, please contact the Human Resource Department so that arrangements can be made for the appropriate accommodation. Mucci Farms is achieving a culture and work environment that is supportive of employees with disabilities and promotes dignity, independence, integration, and equal opportunity.
