Parts Sales Coordinator
Full-Time • Hourly • On-Site, Laval, Quebec (8:00am-5:00pm, M-F)
Multiquip is seeking a customer-focused and highly organized Parts Sales Coordinator to support our customers, dealers, and sales teams through exceptional service and accurate order processing. In this fast-paced role, you'll manage a high volume of incoming calls and emails, provide parts availability and pricing information, process quotations and orders, and support customers throughout the order lifecycle.
If you enjoy helping customers, excel at multitasking, and thrive in an environment where no two days are the same, this is an excellent opportunity to build a career with an industry-leading equipment manufacturer.
What You'll Do
- Respond to a high volume of incoming customer inquiries via phone and email regarding parts availability, pricing, lead times, and order status.
- Support outside sales representatives and customers within the assigned region.
- Prepare and enter customer quotations into SAP while ensuring accurate pricing and product availability.
- Maintain and save all quotations and customer records in SAP.
- Process customer sales orders accurately, ensuring correct pricing, payment terms, freight charges, and Incoterms.
- Review and manage open order reports, including monitoring backorders and coordinating with inventory teams to provide accurate lead times.
- Follow up with customers regarding held orders, backorders, and order-related issues to ensure timely processing.
- Communicate order confirmations and notify customers of any changes impacting their orders.
- Build and maintain positive customer relationships through proactive communication and support.
- Make outbound calls to customers regarding quotations, orders, promotions, and follow-up opportunities.
- Assist walk-in customers with parts inquiries and purchases.
- Pick, pack, and ship parts using various shipping carriers and transportation providers.
- Assist with receiving and handling larger parts shipments as needed.
- Perform additional duties and special projects as assigned.
What You Bring
Education & Experience
- High school diploma or GED required.
- Three or more years of customer service experience, preferably in a parts, manufacturing, distribution, industrial, or equipment-related environment.
- Experience researching and resolving customer issues in a professional and timely manner.
- General knowledge of equipment, mechanical parts, and industrial products preferred.
- Previous experience with SAP or similar ERP systems preferred.
Communication & Interpersonal Skills
- Excellent written and verbal communication skills in English and French.
- Strong customer service skills with the ability to build rapport and maintain positive customer relationships.
- Ability to communicate effectively with customers, sales representatives, and internal departments.
- Team-oriented mindset with the ability to work independently when required.
Customer Service & Sales Skills
- Ability to understand customer needs and provide accurate product and pricing information.
- Experience handling customer concerns, complaints, and order-related issues with professionalism.
- Ability to calculate customer discounts, freight charges, and pricing adjustments accurately.
- Strong attention to detail when processing quotations, orders, and customer communications.
Organization & Problem-Solving Skills
- Highly organized with exceptional attention to detail.
- Strong multitasking skills and ability to manage multiple priorities simultaneously.
- Ability to analyze information, exercise sound judgment, and resolve issues efficiently.
- Excellent work ethic and commitment to customer satisfaction.
Technical & Computer Skills
- Proficient in Microsoft Office applications, including Excel and Word.
- Experience with SAP or similar ERP software preferred.
- Ability to learn new software applications and internal systems quickly.
- Strong data entry and order management capabilities.
Physical Requirements
- Regular standing and walking throughout the workday.
- Occasional sitting, reaching, handling, and use of hands and arms.
- Ability to occasionally lift and move 50-75 pounds.
- Requires close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Ability to work in a warehouse and office environment as business needs require.
- Reasonable accommodations may be made for qualified individuals with disabilities.
Compensation & Benefits
- $22.00/hr-$30.00/hr
- Extended Health Care Plan
- Dental
- Short Term Disability
- Long Term Disability
- Employee Life and AD&D
- Dependent Life
- Employee Assistance Program (EAP)
- Vacation – Accrue 80 hours annually. Vacation entitlement is based on the province in which the employee resides. Any unused vacation hours at year-end are paid out the following year.
- Sick Time – Accrue 48 hours (6 days) annually. Any unused sick hours at year-end are paid out the following year for non-exempt employees.
Multiquip provides competitive pay and benefits and supports our employees through our values of safety, integrity and respect.
Employment is subject to pre-employment physical, drug-screening and background investigation. E-Verify (www.dhs.gov/E-Verify) is used to verify a candidates’ legal right to work in the U.S.
Multiquip Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will received consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected class.
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