Application Deadline: 7 October 2026
Department: Operations
Location: Museum of Contemporary Art Toronto, Canada
Compensation: CA$24.89 / hour
Description
Position Summary
Posted on: September 25, 2026
Closing on: October 7, 2026
Location: Toronto, ON
Employment Type: Casual
Remote/Onsite: Onsite
Report to: Visitor Experience Manager
Start date: November 4, 2026
Salary: $24.89 per hour (plus in lieu of vacation 4% and benefits 4.5%)
Benefits: Attractions Ontario Benefits and Toronto Attractions Council Benefits
This role emphasizes providing a welcoming environment, promoting respect for the artworks, and ensuring that visitors follow the museum's guidelines to maintain a safe and enjoyable space for all.
Key Responsibilities
- Provide consistent monitoring of artworks, visitors, staff, and museum property, ensuring their safety from damage
- Be a host - greet and welcome all visitors to MOCA, and be available to answer questions throughout the museum
- Stay current with the daily schedule of events, informing visitors as needed
- Enforce security and safety procedures and protocols in all public spaces of the museum
- Answering visitor questions concerning exhibits, wayfinding, and facilities
- Become an expert in MOCA’s programmes, the museum building and its place in the Junction Triangle neighbourhood and cultural community
- When assigned, circulate the museum and support busier floors
- Detect and respond to potential interference of artwork
- Ensuring visitors follow museum rules
- Support in completing reports as needed
- Manage traffic and visitor wayfinding within the museums
- Provide support during museum events, including weekends and holidays
- Undertake other duties as assigned by the supervisor
- Provide support to special events and venue rentals as needed
- Report damage or change in condition of spaces/ art objects immediately
Skills, Knowledge and Expertise
Must-haves- Minimum 1-2 years of experience in a security role
- Minimum 1 year of experience in a customer service role
- High school diploma or GED equivalent
- Must be able to work regular weekends, evenings, holidays and special events
- Must have the ability to be both friendly and commanding in communication
- Excellent observational skills and attention to detail
- Ability to work independently
- Ability to interact effectively with a diverse range of individuals
- Physically capable of standing and walking for extended periods, as well as responding to emergencies swiftly
Nice-to-haves- Conflict resolution/de-escalation and anti-oppression training
- First aid certification
Benefits
- Attractions Ontario Benefits
- Toronto Attractions Council Benefits
