About Musqueam
We are traditional hən̓q̓əmin̓əm̓ speaking people. Today, we are a strong, growing community of over 1,300 members. We live on a small portion of our traditional territory, known as the Musqueam Indian Reserve, located south of Marine Drive near the mouth of the Fraser River. The name Musqueam relates back to the River Plant, the name of the plant is məθkʷəy̓. There is a story that has been passed on from generation to generation that explains how we became known as the xʷməθkʷəy̓əm (Musqueam) - People of the River Plant. We have always moved throughout our territory using the resources it provides for fishing, hunting, trapping and gathering. We remain distinct and our cultural practices are strong, despite the devastating impacts of residential schools, colonial laws banning our ceremonies, and other attempts to assimilate our people. Our lands and waters continue to support our cultural and economic practices while serving as a source of knowledge and memory, encoded with our teachings and laws. To learn more about Musqueam, please visit www.musqueam.bc.ca
Position Summary
Reporting to the IT Manager, the IT Help Desk Technician Intern provides frontline technical support to Musqueam staff by assisting with hardware, software, network, and communication technology issues. This position offers hands-on experience in troubleshooting, user support, and IT system administration while learning industry best practices. This position is temporary full-time and up to 8 weeks.
Roles & Responsibilities
- Provide technical support for computer hardware, software, and network issues.
- Assist with software installation, hardware setup, and device configuration.
- Respond to and document support requests through the IT ticketing system.
- Escalate complex technical issues as needed.
- Maintain accurate service desk records and assist with IT projects including administration of user accounts.
- Assist with audio/video equipment setup and troubleshooting.
- Other duties as required.
KNOWLEDGE, SKILLS AND ABILITIES
- Enrolled in or recently completed a program in Information Technology, Computer Systems, or a related field is an asset.
- Knowledge of Musqueam and First Nations history, culture, and Aboriginal title and rights is an asset.
- Basic knowledge of Windows, Microsoft 365, Outlook, and computer hardware.
- Familiarity with networking, printers, scanners, and mobile devices is an asset.
- Organized, detail-oriented, and able to manage multiple tasks.
- Ability to work independently and as part of a team.
Working Conditions
- Work is performed in an office environment.
- Must be able to lift/move monitors, desktop, printers, etc.
- Criminal Records Check