As a Claims Adjudication Representative on our Customer Experience team, you’ll review Health Spending Account (HSA) and Wellness Spending Account (WSA) claims and make reimbursement decisions based on each member’s plan details and adjudication guidelines. Your decisions need to be accurate, consistent, and fair, and your communication with members needs to be clear, helpful, and respectful. If you like detail-oriented work that directly affects how people use their benefits, this role is for you.
What You’ll Do
- Review HSA and WSA claims, checking receipts and supporting documentation to confirm each claim is valid and eligible
- Apply eligibility criteria and plan rules to make consistent, well-reasoned, and unbiased reimbursement decisions
- Make sure every decision complies with internal policies, external regulations, and industry standards
- Communicate clearly with members about claim outcomes and any additional information needed
- Work with Support and other departments to resolve member inquiries smoothly
- Flag emerging patterns, unclear guidelines, or repeated issues to the Adjudication Coordinators and Head of Experience so they can be reviewed and acted on
- Take part in team discussions and process improvement work
- Keep up with changes to guidelines, regulations, and plan rules through ongoing training
- Handle private and sensitive information with care, following our security and privacy standards
What You Bring
- Strong analytical and critical thinking skills
- Excellent attention to detail and accuracy
- Clear written and verbal communication, with a professional, solution-oriented tone
- Comfort with technology and learning new programs
- Good time management and reliable follow-through
- A collaborative approach to working across teams
- A genuine commitment to great customer service
Nice to have: Experience in claims, benefits, or insurance. It’s an asset but not required, we’ll train you!
Role Details
- Salary: $48,000 - $50,000/year
- Location: Hybrid, with in-office days at our Calgary office (candidates must be in Calgary)
- Schedule: Full-time, Monday to Friday
What You’ll Gain
You’ll be part of a growing benefits platform and play a direct role in shaping experiences used by businesses across Canada, with real room to learn and grow.
We support you with a comprehensive benefits package, including health, dental, vision, and spending accounts. Our vacation policy grows with you, starting at two and a half weeks and reaching four weeks of PTO after three years. You’ll have regular one-on-one check-ins, clear performance management, and open feedback, so you always know where you stand and how to grow.
Our 17th Ave office is bright, recently redecorated, and stocked with good coffee, a drink fridge, snacks, and friendly people who make coming to work enjoyable.
How to Apply
Finding the right fit matters to us, and your application is your chance to show us who you are: your voice, your attention to detail, and your excitement about joining the team. Please include:
- An up-to-date resume that highlights the skills and experience we’re looking for
- A personalized cover letter explaining why this role excites you and how your background connects to it
