Position SummaryThe Inside Sales Representative is primarily responsible for supporting distributor and dealer customers of NABCO product with timely quotes, pricing, product information and accurate order entry. Under the direction of the Branch Manager, the Inside Sales Representative works to grow distributor and dealer sales volume, profitability, and assists the Outside Sales Representative with quoting and takeoffs when needed.
Essential Functions- Prepare quotes and pricing for distributor and dealer customers.
- Provide timely product, pricing, lead time and technical information to distributors and dealers.
- Follow up with distributors and dealers on open quotes to secure orders and collect.
- Respond courteously to distributor, dealer and client phone calls and emails within a reasonable timeframe.
- Assist the Outside Sales Representative, when needed, with quotes, takeoffs from architectural drawings and bid documents.
- Track distributor opportunities and quote activity by market and size.
- Forward relevant sales orders, purchase orders, quotes, emails, diagrams, work orders and any other appropriate documentation to Finance for billing.
- Send purchase requests to the branch purchasing contact and coordinate with the warehouse on stock and lead times.
- Enter accurate sales orders in SAP and submit new service and supply orders through the branch job-tracking list.
- Manage distributor data and performance metrics on a regular basis.
- Assist with service and preventative maintenance quotes for clients when necessary.
QualificationsKnowledge, Skills, Abilities- Excellent communication skills, verbal and written.
- Self-starter who takes initiative.
- Ability to understand and interpret client needs, while responding with a sense of urgency.
- High attention to detail.
- Proficient with Microsoft Office (Word, Excel, Outlook).
- Proficient with SAP and SharePoint.
- Ability to read architectural drawings and complete takeoffs.
- Knowledge of automatic door products and the competition, or ability to learn quickly.
Education, Training, Experience- Relevant post-secondary education or relevant combination of education or experience.
- 1 - 3 experience with technical inside sales or customer service.
- Experience with automatic door, hardware, glass or similar products preferred.
Working Conditions and Physical Demands- Clean indoor office environment; may perform limited work in the warehouse to support an order.
- Subject to tight deadlines.
- Able to safely lift up to 50lbs.
