Competition #: 26-OC-126
Posting Date: September 17, 2026
Closing Date: September 27, 2026
Department: Visitor Experience
Employment Tenure:
- 1 determinate, full-time position (37.5 hours per week), from September 26, 2026, to March 31, 2027.
- 1 on-call position from September 26, 2026, to March 31, 2027, with possibility of renewal.
You must be available to work days, evenings, weekends and statutory holidays.
Classification: Band 3
Salary: $ 59,614 - $ 70,105/Year (Hourly rate starting at $ 30.57 /hour)
Number of Positions available: 2
Language Requirements: English CBC / French CBC (reading, writing, oral interaction) (A: beginner, B: intermediate, C: advanced)
Affiliation: P.S.A.C
location: On-site, National Gallery of Canada, 380, Sussex Drive, Ottawa, ON
Job Summary
The Customer Experience Officer serves as a primary point of contact between the Gallery and the public. Working in the Contact Centre and at the Gallery’s Group Reception Desk, this position is responsible for actively offering comprehensive information regarding programs, activities, facilities, and services, as well as providing information on the Gallery’s organization, exhibitions, and collections, and responding to questions on the Gallery's social media channels.
The Officer contributes to the Gallery’s revenue generation efforts by promoting and selling the programs, activities, thematic tours, and services related to Gallery activities, including ticketing, membership, and group visits.
Requirements
Education
- A post-secondary education, preferably in art, art history or visual art or an acceptable combination of education, experience and training.
Work experience
- 2-3 years’ experience in a field related to customer service for the general public
- 2 years using visitor facing database systems and ticketing systems such as Galaxy and MS Dynamics
Skills / Abilities
- Excellent interpersonal skills, initiative, leadership, reliability, judgment, integrity and a team player.
- Excellent communication skills
- Ability to remain calm and diplomatic in all situations, including dealing with difficult customer complaints.
- Knowledge of art and art history in order to explain basic concepts, art practices and methods to interested visitors.
Condition of Employment
- Successful candidates will be required to meet the language requirement for the position by completing a language evaluation.
- Reliability Status - this factor is not used at the pre-selection stage.
Additional Information
- A variety of assessment tools may be used to assess candidates.
- Alternative selection tool methods and/or reasonable accommodation are available upon request.
- Candidates are entitled to participate in the selection process in the official language of their choice.
- Note: Applicants selected for interviews will receive email correspondence from the People, Culture and Belonging team at the National Gallery of Canada.
Values
The National Gallery of Canada is dedicated to fostering an inclusive environment that values and celebrates the diverse life experiences, voices, and histories of all individuals. We encourage applications from individuals belonging to Indigenous, Black, and racialized communities, women, persons with disabilities, and members of 2SLGBTQI+ communities.
