Love Helping People? Turn Every Interaction Into a Positive Experience.
At National Seating & Mobility (NSM), we help people move forward with greater independence, confidence and comfort. We provide personalized seating, mobility and positioning solutions to clients across Canada - and we are looking for a Client Experience Specialist to be an important part of that journey.
If you are a people person who enjoys solving problems, staying organized and making a difference, we would love to meet you!
Location: Barrie, ON, with occasional travel to North York
What You’ll Do
- Welcome and support clients in person, by phone and by email.
- Help clients with equipment questions and identify solutions that meet their needs.
- Coordinate deliveries, appointments, equipment trials, demonstrations and rentals.
- Build strong relationships with therapists and healthcare professionals.
- Coordinate repairs and service for wheelchairs, lifts and other mobility equipment.
- Prepare quotes, work orders, customer orders and related documentation.
- Maintain accurate client records and information in our systems.
- Coordinate equipment transfers between branches and track equipment.
- Manage equipment reservations and rentals with exceptional attention to detail.
- Process delivery, billing, reservation and service information.
- Follow up on client requests and ensure timely resolutions.
- Work closely with the branch team to deliver an exceptional client experience.
What You Bring
- Customer service experience, preferably with technical products, equipment or services.
- Excellent communication, listening and problem-solving skills.
- Strong organization, attention to detail and time-management skills.
- Ability to manage multiple calls, client visits and priorities in a fast-paced environment.
- Comfortable learning new technology and computer systems.
- Proficiency with Microsoft Outlook and Excel.
- A positive, collaborative attitude and a genuine passion for helping people.
Why NSM?
- Competitive Pay: $20–$23 per hour, with annual merit reviews.
- Make an Impact: Do meaningful work that improves people’s lives.
- Benefits: Employer-paid benefits to support your well-being.
- RRSP Matching: Invest in your future with our matching program.
- Paid Time Off: Enjoy generous time away from work.
- Team Culture: Take part in company-sponsored events and an inclusive workplace.
- NSM Gear: Represent our brand with company-sponsored attire.
Ready to Make a Difference?
Bring your customer service skills. Bring your problem-solving mindset. Bring your passion for helping people.
Join NSM and help create better mobility experiences - one client at a time.
