Location: Waterloo, Ontario
Position Vacancy Type: New Position
Compensation Range: $65,000.00 - $80,000.00 per year
AT NDI, THE WORK YOU DO HERE MAKES A DIFFERENCE.
Every day, your work supports the advancement of medical technology.
NDI is the recognized global leader and industry pioneer of Optical and Electromagnetic tracking technology. Backed by decades of innovation and expertise, we’re the strategic partner of choice for the world’s top medical device OEMs, advancing the development of OEM navigation platforms. Leading OEM navigation platforms rely on our technologies for accuracy and reliability across demanding applications, and as a strategic partner, we support them from concept through integration to commercialization.
Whether you're designing technology, supporting customers, or enabling the teams behind them, your work matters. Every role at NDI plays a part in shaping the future of medical technology innovation.
THE IMPACT YOU’LL MAKE:
The Global Salesforce Specialist supports the analysis, optimization, and functional support of NDI’s Salesforce platform and related Salesforce-based systems across NDI’s global operations. Working across regions and business functions, this role helps enable consistent, scalable business processes while supporting the distinct needs of local teams.
This role partners with business stakeholders and technical teams globally to translate business needs into functional solutions and contribute to the ongoing evolution, optimization, and adoption of Salesforce and related systems. The Global Salesforce Specialist helps connect regional requirements with enterprise priorities, identify opportunities for standardization and process improvement, and strengthen system capability, data quality, and user adoption across the organization.
The role develops increasing independence in managing functional requests, supporting cross-regional initiatives, and contributing to solutions that can scale across NDI’s global business.
HOW YOU’LL CONTRIBUTE:
- Analyze Salesforce systems usage, workflows, and business processes to identify inefficiencies and opportunities for improvement.
- Support the gathering and translation of business needs into functional requirements and system enhancements.
- Support the design, configuration, testing, and implementation of solutions within the Salesforce platform, ensuring alignment with business needs and enterprise standards.
- Troubleshoot system issues, assist with root cause analysis, and support resolution activities with internal and external partners.
- Develop and maintain system documentation and configurations and provide user support and guidance to promote effective system usage and adoption, including reports and dashboards.
- Support system upgrades, releases, and ongoing improvement initiatives.
- Support integration between Salesforce and connected enterprise systems.
- Perform other tasks as required by the Senior Manager, Enterprise Systems.
EDUCATION AND PROFESSIONAL QUALIFICATIONS:
- Computer Science diploma or equivalent experience.
- 2-4 years of hands-on experience with Salesforce platform configuration, automation (e.g. Flows, Process Builder), report management, and support.
- Experience eliciting and translating business requirements into system solutions.
- Experience working with integrated enterprise systems.
- Salesforce Certified Administrator certification considered an asset.
- Familiarity with service management systems (e.g. Jira).
- Familiarity with ISO, SOX, FDA regulations and controls considered an asset.
ADDITIONAL STRENGTHS:
- Strong analytical and problem-solving skills, with the ability to identify root causes and propose effective solutions.
- Ability to work independently and manage competing priorities in a dynamic environment.
- Effective communication skills, with the ability to collaborate cross-functionally and translate technical concepts into business-friendly language.
- Results-driven mindset with a focus on continuous improvement and system optimization.
- Strong attention to detail, particularly in data management, system configuration, and reporting.
THE BENEFITS OF JOINING OUR TEAM
- Competitive pay with a 4% RRSP match to help you plan for the future.
- A comprehensive benefits package that supports your health and well-being.
- Company-wide bonus program and regular salary reviews.
- Employee Stock Purchase Plan offering discounted company shares to help you invest in and benefit from our growth.
- A 37.5-hour work week with a hybrid work model available where responsibilities allow.
- Receive 15 vacation days starting on day one, plus a paid holiday shutdown in December to recharge before the New Year!
- A calendar full of employee social events and engagement activities to keep us connected.
- Professional and personal development support designed to foster your continuous growth and career advancement.
- Work where your contributions are valued - as a multi-year winner of Waterloo Region’s Top Employers and the 2025 Chamber of Commerce Business of the Year, we’re recognized for putting people first and fostering a culture of collaboration and excellence.
- Part of a growing global company with offices in Waterloo, Vermont, Germany, and Hong Kong.
- Conveniently located near GRT and ION transit stops, with free on-site parking available.
If you’re looking to join a collaborative and curious team guided by integrity, thoughtful problem-solving, and a commitment to doing things right, this could be the place for you. We support one another by building strong partnerships across teams and winning together through shared knowledge and diverse perspectives. You’ll be surrounded by people who are passionate about what they do, continuously learning, improving with purpose, and driven by work that truly makes a difference. If this sounds like the right fit for you, we invite you to apply online and introduce yourself.
We thank all candidates for their interest in joining NDI; however, only candidates invited for an interview will be contacted. We do not use artificial intelligence or automated decision-making tools in our recruitment process. All applications are reviewed by our hiring team. NDI is committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require accommodation, please let us know and we will work with you to meet your needs. Agency calls will not be accepted. For more information about NDI and this position, please visit our website: www.ndigital.com.
