TEAM LEADER TELEMARKETING
Job Summary
The Team leader Telemarketing will lead and oversee the Telemarketing division in the selling of products to a list of qualified prospects.
Education & Experience
- Import new numbers (suspects) into database for moving the sales process along from suspects to contacts to leads in the database.
- Generate sales leads by making phone calls out of database, calling old leads and assisting telemarketers with calls.
- At least three years of successful telemarketing experience required.
- Generate sales leads by making phone calls out of database, calling old leads and assisting telemarketers with calls
Duties/Responsibilities
- Collaborates with Sales Manager to establish sales goals and to develop scripts for use by telemarketing team.
- Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices.
- Measures team performance; communicates goals and quotas to team; and encourages and motivates telemarketers as they work toward reaching their goals and quotas.
- Prepares and presents weekly and monthly sales reports.
- Import new numbers (suspects) into database for moving the sales process along from suspects to contacts to leads in the database.
- Generate sales leads by making phone calls out of database, calling old leads and assisting telemarketers with calls.
- Resolvecustomer complaints and grievances.
- Perform other related duties as assigned.
Supervisory Responsibilities
- Hires and trains telemarketers.
- Oversees the daily workflow and scheduling of telemarketing staff.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees in accordance with company policy.
General Pre-requisites
- Excellent verbal and written communication skills.
- Excellent sales and customer service skills.
- Excellent interpersonal and negotiation skills.
- Strong supervisory and leadership skills with a proven ability to motivate and manage a team.
- Excellent organizational skills and attention to detail.
- Proficient with Microsoft Office Suite or related software to prepare reports and measure performance.
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