Job Description
About the Role
We are looking for an experienced Business Analyst with strong hands-on experience in Payments and Cards. The ideal candidate should have a solid understanding of payment processing, financial reporting, contingency handling, and Agile delivery, along with practical experience working with SQL and JIRA. The candidate must be able to demonstrate hands-on technical and business analysis skills and should be comfortable working through real-world scenarios and troubleshooting issues.
Responsibilities
- Work as a Business Analyst supporting Payments and Cards initiatives.
- Gather, analyze, and document business and functional requirements.
- Work closely with business, technology, development, and QA teams.
- Analyze payment-related processes, transactions, reporting, and data.
- Support contingency planning and resolution for payment-related scenarios, including volume-based contingencies.
- Analyze production/business issues and work with technical teams toward appropriate solutions.
- Participate in Agile ceremonies and work closely with Scrum teams.
- Create and maintain JIRA stories, issues, tasks, and requirements.
- Use SQL to query and validate data and support analysis/troubleshooting.
- Translate business requirements into clear functional/technical requirements.
- Identify gaps, assess impacts, and recommend practical solutions.
Required Skills
- 6+ years of hands-on Business Analyst experience, preferably within Payments / Cards / Financial Services.
- Strong knowledge of payment processing and payment-related standards, including familiarity with applicable ISO standards used in payments/reporting.
- Hands-on experience with SQL, including the ability to write, validate, and troubleshoot basic SQL queries independently.
- Strong hands-on experience with JIRA - candidate should be comfortable creating and managing JIRA issues/stories directly.
- Experience working in Agile/Scrum environments.
- Strong understanding of financial reporting, payments, and cards.
- Experience handling contingency scenarios, including volume-based/payment-related contingencies.
- Strong analytical and problem-solving skills.
- Ability to understand both business requirements and technical implications.
- Strong communication and stakeholder-management skills.
Preferred Skills
- Banking / Financial Services
- Payments
- Cards
- Financial Reporting
- Payment Processing
- Production Support / Contingency Management
- Agile/Scrum delivery
Important Candidate Expectations
- Candidates should be able to demonstrate actual hands-on experience, rather than only business-level knowledge.
- During the interview, candidates may be expected to:
- Explain payment-related ISO standards.
- Write and troubleshoot a basic SQL SELECT query.
- Analyze an SQL error and explain how they would resolve it.
- Explain their approach to a real-world payment contingency scenario.
- Demonstrate hands-on experience creating/managing JIRA issues.
- Explain how they work within an Agile/Scrum team.
- Demonstrate both business understanding and technical acumen when solving payment-related scenarios.
