NetFusion Designs (NFD) is a managed IT services provider supporting small and mid-sized businesses across Ontario since 2006. We look after our clients' servers, Microsoft 365, networks and security, and pride ourselves on fast, friendly support and fixing problems properly the first time.
The role
We're looking for an experienced Level 2 technician to join our service desk on the afternoon/evening shift. You'll take escalations from Level 1, own complex tickets from start to finish, and visit client sites in the Toronto area when hands-on work is needed.
Schedule: Monday to Friday, 12:00 PM - 8:00 PM ET
Type: Full-time contract
Location: Toronto, ON - hybrid (remote + client sites across the GTA)
What you'll do
- Resolve escalated tickets across Windows Server, Active Directory and Microsoft 365
- Administer Microsoft 365 / Exchange Online / Entra ID (users, licensing, mailboxes, MFA, groups, permissions)
- Maintain Windows Server environments: AD, DNS, DHCP, Group Policy, file and print services, patching
- Work tickets, time entries and client communication in ConnectWise PSA, and use RMM tools for remote support
- Travel to client sites in the GTA for installs, troubleshooting and hardware work
- Document fixes and configurations, and write clear updates for clients
What you need
- Located in Toronto with a valid driver's licence and your own vehicle (for client site visits)
- Windows Server administration experience (AD, GPO, DNS/DHCP, file/print)
- Microsoft 365 / Office 365 administration experience
- MSP experience - you've worked in a managed services environment supporting multiple clients
- ConnectWise experience (PSA/Manage; Automate/RMM a plus)
- Clear written and spoken English, and comfort dealing directly with clients
- Available Monday to Friday, 12 PM - 8 PM ET
Nice to have
- Networking (firewalls, switches, Wi-Fi - Meraki/UniFi), Citrix/RDS, backup tools (Veeam/Cove), endpoint security (SentinelOne)
- Microsoft certifications (e.g. MS-102, AZ-104) or CompTIA
How to apply
Apply with your resume and answer the screening questions, including your expected hourly rate for this full-time contract role.
