Service Advisor – Medicine Hat, AB
Full-Time | Monday–Friday | 8:00 AM–5:00 PM
Salary: $50,000–$60,000 + Monthly Performance Bonus
Why Work Here
New West Truck Centres has been a trusted name in Western Canada’s transportation industry for over 40 years. As an authorized Freightliner and Western Star dealer, we take pride in delivering quality service and exceptional customer support.
We’ve built our team around people who care about doing things the right way. Many of our most successful Service Advisors have come from customer-focused industries like retail, hospitality, and service environments and have grown into long-term careers with us.
Treated Well
Your direct manager is a well-respected and knowledgeable leader who remains calm and supportive, even in challenging situations. They genuinely care about their team and take the time to listen, coach, and support your growth.
Trained Well
You’ll receive hands-on training and ongoing development to help you succeed. From in-house programs to manufacturer training and online learning, we invest in building your confidence and skillset.
No prior trucking experience? No problem. We’ll teach you the industry.
Paid Well
Our total compensation package offers job security, health and dental coverage, EFAP support, vision care, life insurance, RRSP matching, and paid vacation.
The salary range for this position is $50,000 to $60,000, based on education and experience. A monthly performance bonus is also available.
The Role
Under the supervision of the Service Office Manager, the Service Advisor is the face of our business.
You’ll welcome customers, understand their needs, and guide them through the service process with confidence and care. This role is ideal for someone who thrives in a fast-paced, people-first environment and enjoys solving problems, building relationships, and staying organized.
This is a full-time position working Monday through Friday from 8:00 AM to 5:00 PM.
You do not need prior trucking or automotive experience to succeed. If you bring strong customer service skills, we’ll teach you the rest.
A Day in the Life of a Service Advisor
You start your shift by checking in with the team and reviewing the schedule. You’ll have a mix of planned appointments and unexpected walk-ins, so no two days are ever the same.
As customers arrive, you’re the first person they meet. You greet them, ask the right questions, and quickly understand what they need. Some customers know exactly what’s going on, while others rely on you to guide them. Either way, you make the experience smooth and professional.
Throughout your day, you’re balancing multiple priorities. You’re updating customers, coordinating with technicians, checking parts availability, and keeping everything moving forward. It’s fast-paced, but that’s what makes it rewarding.
You’ll also solve problems on the fly. Whether it’s a delay, a change in scope, or a tight timeline, you stay calm, communicate clearly, and find solutions that work.
By the end of your day, you’ve helped multiple customers, kept operations running smoothly, and handled whatever came your way.
Customer Relations – 70% of Your Time
Be the first point of contact and create a positive, professional experience for every customer
Ask the right questions to understand customer needs and ensure accurate service recommendations
Build trust and rapport through clear communication and follow-up
Act as a liaison between customers and internal teams, including Service, Parts, and Sales
Keep customers informed throughout the service process
Ensure accuracy of all customer and vehicle information
Promote additional services that add value to the customer experience
Problem Solving – 30% of Your Time
Think on your feet and find solutions in a fast-paced environment
Coordinate with technicians and parts teams to keep work flowing efficiently
Stay organized while managing multiple customers and timelines
Take ownership of challenges and see them through to resolution
Education / Certification
Experience
Strong customer service experience is required, including retail, hospitality, call centre, or other customer-facing roles
Automotive or trucking experience is an asset but not required
We welcome candidates from outside the industry who bring the right attitude and communication skills
Ability to stay calm and professional in a fast-paced environment
Strong communication skills with the ability to explain information clearly
Positive, team-first mindset
Strong organizational skills and ability to manage multiple priorities
3 Things to Be Successful as a Service Advisor
Genuine desire to help people and solve problems
Strong communication and relationship-building skills
Curiosity and willingness to learn every day
Other Details
We welcome all qualified candidates to apply. The diversity of our workforce reflects the communities and customers we serve.
Professional references will be required.
