Purpose of Job:
The Dispatcher adds value to our Customers by efficiently managing delivery routes, coordinating and dispatching delivery drivers to ensure timely and accurate delivery of customer orders. This involves working as a team and being a positive team player by applying knowledge of the local area, excellent organizational skills, and multitasking in a fast-paced logistics environment.
Our Core Values & Character Expectations:
Be Integral to Our Customers, Our Co-Workers and Our Community
At Next Supply, we are a respectful and collaborative culture where diversity, innovation, integrity and entrepreneurial spirit come together. Life at NEXT is about being part of a hardworking, dynamic and inclusive team. At Next Supply we believe it’s not just what we do, but how we do it that makes a great place to work.
To support these values and culture the following are the requirements of this position:
Motivated | We are engaged. We strive for excellence and know that personal accountability and ownership drive our success. |
Adaptable | We are flexible. We are responsive to workplace expectations that require us to continuously change and develop to be successful. |
Thoughtful
| We think it through. We seek information and data, not just to confirm what we believe, but to challenge us to think logically about why we do it, how we do it, and who we do it with. |
Trustworthy | We have integrity. We do what we say and do the right thing even when it's hard or inconvenient. |
Evolving | We love new opportunities. We proactively suggest and embrace innovative and better ways to grow our business and serve our customers. |
Reliable | We show up. We are committed to our coworkers and customers and the quality work that enables our success and theirs. |
Supportive | We care. We are compassionately focussed on creating a positive experience for our customers and co-workers. |
YOU MATTER. OUR CUSTOMERS MATTER. OUR COMMUNITY MATTERS
Primary Duties and Responsibilities:
Ensure all duties and responsibilities are completed as per Next’s Standard Operating Procedures.
- Route Planning: Plan and optimize delivery routes to maximize efficiency and meet delivery deadlines. Monitor routes and reassign as necessary
- Scheduling Deliveries: Ensure timely delivery of orders to customer locations based on priority, delivery windows, location, vehicle types and driver availability
- Communication: Ensure excellent customer service by positively and clearly communicating with drivers, customers and other stakeholders by addressing inquiries, providing updates, and resolving any issues
- Problem Solving: Address and resolve scheduling conflicts, delivery issues, truck breakdowns, and other challenges that arise during the dispatching process
- Other Duties as Assigned: As a member of the team, there may be other tasks assigned that aren’t listed above
Recommended Qualifications:
Knowledge/ Skill/ Ability Requirements:
- Ability to adapt and shift priorities due to changing demands
- Strong organizational and multitasking abilities
- Good judgement and problem-solving skills
- Working knowledge of Southwestern Ontario geography, road networks, and how to manage with digital systems
- General product knowledge to know what types of trucks must be used for routes
- Strong English verbal communication skills and the ability to work well in a team environment
- Ability to stay calm in stressful situations
- Strong computer skills to manage emails, track orders and use distribution software
Experience & Education:
- High School or equivalent
- Previous wholesale and/or warehouse experience an asset
- Degree or certificate in logistics or related field an asset
- Experience with logistics software
- Dispatch experience
- Driver experience an asset
Physical Demands/ Working Conditions:
- This position involves frequent use of a computer and telephone
- This position requires the ability to work in a fast-paced environment and handle high-pressure situations
- This position involves being seated for extended periods of time
Once you have gained proficiency in your current role and developed the necessary skills and experience, you are encouraged to explore other career opportunities within the organization that align with your goals and aspirations.
