Become a Key Player as a Technical Enablement & Documentation Specialist
You will build and scale enablement content and documentation that directly improves partner execution and adoption across co-sell and marketplace workflows. Your work will reduce friction for partners, support the support organization, and enable product and go-to-market teams to drive adoption. You will collaborate closely with the support team, product, and partner-facing teams.
Here's How You'll Make an Impact on the Team
- Build structured product documentation aligned with product releases and changes
- Maintain integration documentation (CRM, APIs, data validation) and troubleshooting libraries
- Create enablement assets: step-by-step walkthroughs, quick reference guides, interactive demos, process maps, FAQs, and common-pitfall guidance
- Deliver lightweight training: recorded sessions, live walkthroughs, and office hours/Q&A
- Convert support tickets into enablement improvements and identify repeat issues for targeted training
- Build decision trees and guided learning experiences to reduce ticket volume and speed troubleshooting
- Structure content for AI assistants and copilots using modular knowledge blocks and enable smart search/contextual help
Here's What You'll Need to Be Successful in This Role
- Located and can legally work in Canada
- 3–6 years in Technical Enablement, Documentation, Support, or Solutions roles
- Excellent communication skills and ability to explain technical concepts to non-technical audiences
- Experience working in Agile, fast-paced, customer-facing environments
- Experience with SaaS integrations and CRM systems (Salesforce preferred)
- Proficiency with Google and Microsoft Suite (PowerPoint/Slides)
- Strong time management, organizational skills, and coachability
- Ability to work closely and collaboratively with the team
Here's What Else Might Help You Out
- Video editing skills (Adobe Suite, ScreenFlow, iMovie)
- Knowledge of LLMs and documentation management tools (Documentation 360, Zendesk)
- Familiarity with AI tools (Claude, Gemini)
- Strong technical understanding of APIs and integrations
- Ability to translate complexity into actionable guidance and strong ownership mindset
Pay Range
$40K/year USD
Ready to Make Your Mark?
This role may fill quickly. Submit your resume to be considered.
