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NHS Ayrshire & Arran

263974 (LF) Waiting List Administrator

Duncan, BC, Canada

Part-time

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Job details

Job type: Part-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Working 4 days including a Monday and Friday

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application - but your answers must be your own.

Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you - not an AI tool.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found in the further information for this vacancy.

Please note: we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage.

We will fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

Please note: As this post is part-time, the salary will be pro-rata.

To support the Waiting List Coordinator with the management of the Oral Health Service waiting list ensuring achievement of national and local targets set by the Scottish Government, responsible for the safe and timely booking of patients for all dental specialties, this also includes arranging pre admission clinics.

To provide an efficient booking service for the patient to support the patient pathway

To manage referrals to clinics providing additional capacity in line with agreed protocols.

Prompt and accurate input of patient details to the Oral Health Service waiting lists and booking of patient appointments

Ensure confirmation of booking to reduce DNA rate and maximize clinic utilisation.

For further information on what is included in the role and what skills/experience are being looked for, click on the links at the bottom of the screen to the job description and person specification. If after reading this information you have any questions, please contact Mandy Boyle on 0131 537 8959 or email mandy.boyle@nhs.scot

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More about this job

Responsibilities

Support the Waiting List Coordinator in managing the Oral Health Service waiting list and meeting national and local targets. Accurately enter patient details, manage referrals, and book appointments and pre-admission clinics to support timely patient pathways and effective clinic utilisation.

Requirements

The posting does not specify formal qualifications or prior experience requirements. The role involves accurate patient information entry, appointment and referral coordination, and following agreed protocols to support safe, timely booking.

Skills

Waiting List Administration
Patient Booking
Appointment Scheduling
Referral Management
Patient Records Management
Data Entry
Clinic Coordination
Patient Pathway Support
Protocol Compliance
Clinic Utilisation
Target Monitoring

Visa sponsorship

Not detected in the job text

Hiring contact

Mandy Boyle

Hiring contact email

mandy.boyle@nhs.scot

Keywords

NHS Scotland
Oral Health Service
Waiting List
Waiting List Coordinator
Dental Specialties
Patient Booking
Appointment Scheduling
Patient Referrals
Pre-admission Clinics
Patient Pathway
National Targets
Local Targets
Scottish Government
Clinic Utilisation
Did Not Attend Rate
Booking Protocols
Patient Records
Part-time

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