Company Description NHV Natural Pet Products is dedicated to supporting pets’ health and wellbeing through high-quality, vet-formulated and vet-approved herbal supplements. All products are human grade and made with 100% natural ingredients, reflecting a strong commitment to safety and transparency. Formulations are created by a holistic veterinarian and a master herbalist with a combined 50 years of experience in plant-based remedies. The NHV product line offers natural solutions for over 100 pet health conditions, providing caregivers with trusted options for holistic pet care. Team members join a mission-driven company focused on improving pets’ lives and supporting those who care for them.
Role Description The Pet Expert is a full-time, on-site role based in the Greater Vancouver Metropolitan Area. This role involves providing knowledgeable support to pet parents and partners about NHV’s products, including explaining benefits, usage, and safety considerations for various pet health conditions. Day-to-day tasks include answering customer inquiries in person, by phone, and online, offering compassionate guidance tailored to different species, ages, and health needs. The Pet Expert will collaborate with the team to create educational materials, contribute to product information content, and assist with in-store or event demonstrations and training sessions. Additional responsibilities may include gathering customer feedback, supporting marketing and social media initiatives with expert input, and helping maintain organized, accurate product displays and resources.
Qualifications
- Strong knowledge of pet care, behavior, and nutrition, with the ability to learn and explain holistic and herbal approaches to pet health.
- Excellent communication and interpersonal skills for engaging respectfully with diverse customers and team members, both in person and in writing.
- Customer service experience in retail, veterinary, animal shelter, or related settings, with a focus on empathy and problem-solving.
- Ability to understand and relay product information clearly, including basic concepts in health, wellness, and natural supplements.
- Comfort working on-site in a fast-paced environment, with strong organizational skills and attention to detail.
- Proficiency with basic computer tools (email, online chat, POS systems, and documentation) and willingness to learn internal systems.
- Experience working with animals (e.g., in veterinary clinics, grooming, training, rescue, or pet retail) is highly beneficial.
- Formal education or training in animal science, veterinary assistance, holistic health, or a related field is an asset but not required.
