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Niagara Casinos

IT Infrastructure Manager

Niagara Falls, ON, Canada
Fallsview Casino, Canada

Pay: Full Time Target Salary Range $97,600 to $115,000 per annum
Job type: Full-time
Apply by: Oct 13, 2026
Experience: 5+ years of experience in datacenter infrastructure roles, with 2+ years in a leadership or managerial capacity
Posting language: English
Posted: Sep 28, 2026

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Original job description

Regular

There are some GREAT PEOPLE out there... we should know we hire them!

IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:

https://www.myworkday.com/mohegan/d/inst/1$9925/9925$13606.htmld

IT INFRASTRUCTURE MANAGER

Full Time
Target Salary Range $97,600 to $115,000 per annum

Placement within the hiring range is based on skills and experience

Application Deadline: October 13, 2026

Are you a strategic IT leader who thrives on building reliable, secure, and high-performing technology environments? As our IT Infrastructure Manager, you will play a critical role in shaping and maintaining the technology foundation that powers our operations. Reporting to the Director, IT, you will lead a team of skilled IT professionals responsible for infrastructure services and Service Desk operations, ensuring exceptional system performance, stability, security, and end-user support. This is your opportunity to drive innovation, operational excellence, and continuous improvement in a dynamic and customer-focused environment. Come join a great team of great people committed to continuous improvement and operational excellence!

The job involves:

Designing, implementing, and managing the organization’s IT infrastructure, including on-premises and cloud-based solutions including overseeing server management, virtualization, storage solutions and data center operations
Maintaining and enhancing network infrastructure, including LAN/WAN, firewalls, VPNs, and wireless systems
Managing and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, including maintenance schedules for equipment
Conducting regular security audits, risk assessments, and vulnerability scans. Respond to security incidents and ensure compliance with industry standards and regulations
Responsibility for development, upgrade, and support of IT systems, including networks, data centers, servers, operating systems, and associated hardware
Leading, mentoring and growing a team of infrastructure engineers, fostering a culture of accountability, ownership, innovation, and continuous improvement including knowledge sharing across the team
Managing the processing of incoming calls to the Service Desk via telephone, email and self-service to ensure courteous, timely and effective resolution of end user issues by tracking and analyzing trends and statistical reports
Assessing need for any system reconfigurations (minor or significant) based on request trends and make recommendations
Working with Leadership and the executive team to align IT budgets, strategy and technology roadmaps with business needs
Managing the procurement, installation and configuration of computer, storage and networking hardware. Provide recommendations on products and services. Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts
Maintaining, developing and implementing comprehensive functional policies and procedures (SOPS), including those for network architecture, standards, purchasing, and service provision. Support internal and external audits related to IT Infrastructure & Service Desk
Overseeing vendor relationships, licensing and procurement for internal IT systems. Provide service level agreements with business units
Partnering with peers in support, customer experience and engineering to ensure the seamless delivery of services to our customers
Manage a 24x7 on-call rotation and ensure the timely resolution of issues
Adheres to compliance and workplace policies, internal control procedures, and AGCO directives
Flexibility to support a 24/7 operation

The ideal candidate has:

Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience)
5+ years of experience in datacenter infrastructure roles, with 2+ years in a leadership or managerial capacity
Proven track record managing infrastructure in a multi-datacenter environment
Strong technical background in networking, virtualization, Remote Desktop Services, Windows Server environments, and automation tools or scripting
Experience with Bally Gaming Management Systems, Active Directory, Unified Communications Management, IP Telephony, Active Directory, AWS, Azure and Cloud Technologies preferred
Excellent leadership, communication, collaboration, documentation and problem-solving skills
Ability to effectively prioritize and execute tasks in a high-pressure environment
Extensive experience working in a team-oriented, collaborative environment

We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy

We thank all applicants for their interest, however, only those selected for an interview will be contacted

Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos

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More about this job

Responsibilities

The IT Infrastructure Manager will design, implement, and manage the organization's on-premises and cloud-based infrastructure while leading a team of professionals to ensure system performance and security. They are responsible for aligning IT strategy with business needs, managing vendor relationships, and overseeing Service Desk operations to provide effective end-user support.

Requirements

Candidates must have a bachelor's degree in computer science or a related field and at least 5 years of experience in datacenter infrastructure roles. A minimum of 2 years in a leadership capacity and strong technical proficiency in networking, virtualization, and cloud technologies are required.

Skills

IT Infrastructure Management
Network Administration
Cloud Computing
Virtualization
Data Center Operations
Security Auditing
Team Leadership
Service Desk Management
Budgeting
Vendor Management
Windows Server
Active Directory
IP Telephony
AWS
Azure
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

IT Infrastructure
Cloud Technologies
Networking
Virtualization
Data Center
Windows Server
Active Directory
AWS
Azure
Service Desk
Cybersecurity
LAN/WAN
Firewalls
VPN
IP Telephony
Bally Gaming Management Systems
Automation
Scripting
RFP
SOP
IT Strategy
Budgeting
Vendor Management
Compliance
Risk Assessment
Infrastructure Engineering
Unified Communications
Hardware Procurement
System Performance
Operational Excellence

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