Current Location(s): NRPS Headquarters, Niagara Falls, ON
# Required: 1
Association: Niagara Region Police Association
Anticipated Start Date: Immediately
Close Date: 2026-09-18
About the Role
The Business Analyst works with internal stakeholders to translate complex operational, financial, organizational, and external data into clear insights that support strategic and operational initiatives, evidence-based policing, improved service delivery, and community outcomes. The role supports data-driven decision making, continuous improvement, research and evaluation, and performance measurement across the Service.
The Business Analyst plays a crucial role in supporting various initiatives through data analysis and insights.
Responsibilities
- Gathers, documents, and analyzes business requirements to support operational and strategic initiatives, including analytical frameworks, performance measures, business cases, policy development, and cross functional initiatives.
- Collects, integrates, and analyzes operational, financial, organizational, and external data to identify trends, risks, and performance gaps.
- Prepares analytical reports that summarize key insights and support decision making by leadership.
- Ensures analytical outputs used by leadership are accurate, reliable, and support defensible decision making.
- Establishes and monitors performance frameworks, including key performance indicators, objectives and key results, and outcome-based measures.
- Monitors and reports on the Board’s Strategic Plan by tracking progress, identifying risks or gaps, and preparing updates on performance and outcomes.
- Conducts business needs assessments, workflow analysis, service mapping, and process mapping to identify inefficiencies, including facilitating workshops and sessions to gather requirements.
- Assesses organizational structures, staffing models, and workload distribution to support effective resource allocation.
- Conducts quantitative and qualitative research, including surveys, benchmarking, comparative analysis, program evaluations, pilot assessments, and impact analyses.
- Supports forecasting and predictive analysis related to demand, staffing, and crime trends.
- Leads continuous improvement initiatives across operations, administration, and service delivery, and guides staff in applying continuous improvement practices.
- Contributes to change management initiatives by evaluating impacts and monitoring implementation outcomes.
Qualifications
- University degree in a relevant field such as Business Administration, Public Administration, Data Analytics, Criminology, or Economics, plus a Business Analysis (CBAP/CCBA) or Project Management (PMP/CAPM) designation. A master’s degree is considered an asset.
- Minimum of four years of related experience in business and organizational analysis, including requirements gathering, business needs assessments, workflow and process mapping, and supporting strategic and operational initiatives.
Required Skills
- Experience working in an organization with multiple divisions, diverse service areas, and competing priorities; public sector, policing, health care, or government experience is considered an asset.
- Experience developing dashboards, reports, performance measures, and analytical frameworks using tools such as Excel, Power BI, Tableau, or similar platforms.
- Knowledge of continuous improvement methods, performance measurement frameworks, key performance indicators, and outcome-based evaluation.
- Knowledge of quantitative and qualitative research methods, including survey design, benchmarking, comparative analysis, and evaluation.
- Strong analytical and critical thinking skills, with the ability to interpret complex data from multiple sources and translate findings into clear insights and practical recommendations.
- Strong written, verbal, and interpersonal skills, with the ability to present complex information clearly to varied audiences and engage effectively with stakeholders.
- Demonstrated ability to manage multiple priorities with attention to detail and accuracy.
- Valid Ontario Class G Driver’s License.
Pay range and compensation package
Salary: $109,258.50
Other benefits:
- Comprehensive employer-paid benefits including Health, Dental, Vision and Life Insurance coverage.
- Immediate eligibility to participate in the OMERS Defined Benefit Pension Plan
- Immediate internal eligibility to apply to full-time employment opportunities
- Tuition Assistance Program
- Member and Peer Support Programs
- Employee and Family Assistance Plan
- Onsite gym and wellness programs
- Commitment to inclusion and dedication to fostering a diverse workforce reflective of the community we serve.
The NRPS acknowledges the importance of the authority entrusted to its members by the community and the critical role of preserving public trust in policing. Our goal is to provide high-quality policing services characterized by integrity, diligence, and sensitivity to the community we are entrusted to serve. We are dedicated to reflecting the community we serve as it undergoes evolution and diversification.
The Niagara Regional Police Service will provide accommodations for a disability in employment activities in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act. Please contact us at (905) 688-4111 Ext. 102-5131 or [email protected] should you require an accommodation to participate fully and equally during the recruitment and selection process.
