Position Summary
Reporting to the Executive Lead, the on call receptionist is the first point of contact for the clients of Nlaka’pamux Health. Providing administrative and/or clerical support.
Key Responsibilities
Client Support & Reception
- Greet clients and families in a warm, respectful, and culturally safe manner.
- Answer incoming calls, respond to inquiries, and direct calls to the appropriate members of the Mental Health Team.
- Provide general service information and support clients in navigating appointment processes.
- Maintain confidentiality and uphold privacy standards at all times.
- Assist clients with completing referral forms when needed, either over the phone or during in‑person drop‑ins.
Office & Supply Management
- Maintain inventory of office supplies and ensure stock is replenished in a timely manner.
- Support day‑to‑day operational needs such as printing, room bookings, organizing materials, and preparing client resource packages.
- Help maintain a calm, organized, and culturally safe office environment.
Qualifications
Required
- Strong communication, interpersonal, and organizational skills.
- Comfort working with Indigenous clients and families in a respectful and culturally safe manner.
- Proficiency with Microsoft Office, and general office software.
Assets
- Completion of a Medical Office Assistant certificate or equivalent training.
- Experience in a mental health, primary care, or related health services environment.
- Experience working in Indigenous‑led health organizations.
- Knowledge of trauma‑informed and culturally safe care practices.
Working Conditions
- Clinic‑based with frequent interaction with clients, clinicians, and community members.
- Occasional participation in team activities, training, or community wellness events.
- Fast‑paced environment requiring flexibility, professionalism, and good judgement.
- Pass a criminal record and vulnerable sector check