Summary
With direction, the Primary Care Manager is accountable for providing the administrative and performance oversight of the organization’s primary and clinical care services.
Job Duties
- Provide the administrative and performance oversight of primary and clinical care services
- Supervise all Primary & Clinical Care Program staff and locums
- Assist with hiring, performance, discipline, orientation, training, team building, coaching, and professional development
- Ensure adherence to professional standards of practice by all registered health providers
- Encourage each provider to perform to their optimal scope
- Provide information and guidance for the primary and clinical care team on current and emerging trends in primary health care planning, practices, and issues
- Identify and promote opportunities to optimize efficiencies within primary and clinical care
- Strengthen interprofessional teamwork by ensuring linkages between primary and clinical team members and other health care and social service providers, including case conferencing and other best practices in coordinated care
- Ensure the implementation of standardized, efficient data capture processes for primary health care providers using the electronic medical record
- Ensure primary health care providers have access to the most comprehensive information on each client to provide informed and comprehensive health care to clients
- Support organizational integration, quality improvement, and cultural safety
- Ensure all work and interpersonal interactions are conducted with respect for all diversities, both visible and invisible, including of staff, clients, families/caregivers, and external partners
- Ensure ongoing cultural safety training is offered to all primary and clinical care staff and participate in ongoing cultural safety training
- Support interprofessional practices that enhance integration across the organization’s team members, between western and traditional health approaches, and with collaborative partners
- Engaging with the primary and clinical care care team, assist in the development and implementation of the organization’s quality improvement initiatives
- Perform administrative duties in support of the organization’s goals and objectives
- Participate in and promote the Anishinabek interprofessional team model
- Assist in the development and evaluation of policies, protocols and procedures
- Complete reports, including quarterly funder reports, and presentations as required
- Regularly monitor program budgets and expenditures
- Assist in the development, planning, monitoring, evaluation and improvement of primary and clinical care programs
- Collect and analyze statistical information as required
- Engage with external partners to promote and improve seamless access to primary and clinical care
- Participate in partner and/or funder meetings as required
- Participate in the organization’s strategic planning processes
- Perform other duties as assigned within the scope of the position
- Engage in professional development to maintain and enhance skills and knowledge to work to the scope of the position
- Network with partner agencies to improve practices and enhance services
Requirements
Mandatory
- Minimum of a degree specific to a Registered Nurse and/or relevant Allied Health discipline
- Experience working in a supervisory capacity, ideally within a primary care team environment, with strong a proven ability to lead a frontline service delivery team
- Minimum 5 years of supervisory and/or management experience
- Skilled in interpersonal relations
- Excellent verbal and written communication skills
- Strong ability to prioritize, plan, organize and schedule
- Ability to work with minimal supervision
- Knowledge of First Nations and Anishinabek health issues
- Understanding and sensitivity for the Anishinabe culture
- Valid Class G driver’s license and have access to a vehicle
- Clear Vulnerable Sector Check
Preferred
- Strong and proven ability to lead a primary health care team
- Experience working with First Nation populations
- Experience working within an electronic medical record system
- Experience working in a community health care setting
- Knowledge of First Nation communities of Manitoulin Island
- Knowledge of service providers within the Manitoulin Island catchment area
- Ability to speak Anishinaabemowin
Work Conditions
- Occasional exposure to traumatic experiences of clients/clients in crisis
- Frequent interruptions within the office environment
- Frequent sitting required
- Frequent walking, bending, squatting in an office setting
This position is fully on-site at the main office with some travel within the Manitoulin Island district
