Job Title: Inventory Control Coordinator
Location: Mississauga, Ontario
Shift Time: 8:00am to 4:30pm (In-Office)
Terms: Permanent Full-Time
Salary: Competitive, based on experience
Reports To: Client Operations & Inventory Manager
Open Vacancy: Yes
Salary Range: $45,000.00 to $55,000.00
About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.
We seek out driven, talented individuals to join our team to meet and exceed our clients’ needs. We offer a rewarding career and brand that our employees are proud to represent.
Job Purpose:
The Inventory Control Coordinator is responsible for maintaining the accuracy, integrity, and reliability of inventory throughout the warehouse. This role performs cycle counts, investigates inventory discrepancies, validates system data against physical inventory, and supports root cause analysis to improve inventory accuracy and operational efficiency.
Working closely with the Client Operations & Inventory Manager. Warehouse Operations, and Client Solutions coordinators, this role combines hands-on warehouse activities with analytical problem-solving to ensure inventory records are accurate, customer expectations are met, and continuous improvement opportunities are identified.
Success in this role means inventory records are accurate, reliable, and trusted by customers and internal teams.
A successful Inventory Control Coordinator is detail-oriented, analytical, and naturally curious. They investigate discrepancies thoroughly, identify likely root causes, communicate findings clearly, and support corrective actions that reduce recurring errors. They become a trusted resource, maintain strong system knowledge, and contribute to continuous improvement across warehouse operations.
Duties & Responsibilities:
People & Collaboration
- Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals, operational excellence, and organizational success.
- Live the company core values and support a respectful, organized, safety-conscious, and service-focused work environment.
- Collaborate cross-functionally with Warehouse Operations, Client Solutions teams, and management to resolve issues and improve processes
- Communicate inventory issues, findings, and recommendations clearly and professionally
- Support operational teams during peak business periods as required
- Promote a culture of inventory accuracy, accountability, and continuous improvement
Process & Operations
- Perform scheduled cycle counts and physical inventory counts to maintain inventory accuracy
- Validate inventory integrity by reconciling physical inventory against Warehouse Management Systems (WMS) records
- Verify inventory movements are completed accurately and in accordance with established procedures
- Assist with customer inventory audits and physical inventory events
- Investigate inventory discrepancies, shortages, overages, damages, transaction errors, and misplaced inventory
- Research inventory issues and prepare findings for review by the Inventory Manager
- Assist in identifying root causes of inventory discrepancies and support corrective and preventative actions (CAPA)
- Verify inventory locations, inventory status, and product holds to ensure inventory accuracy
- Maintain accurate material dimensions, weights, product attributes, and inventory master data
- Operate RF scanners and warehouse technology to accurately complete inventory transactions
- Support implementation of new inventory control procedures and process improvements
- Safely operate forklifts and other material handling equipment as required
Business & Performance
- Produce accurate inventory reports, inventory consumption reports, and variance reports
- Support inventory forecasting, replenishment planning, and inventory availability reviews through accurate reporting
- Monitor inventory accuracy trends and identify opportunities for process improvements
- Ensure inventory records support customer expectations and operational performance
- Contribute to continuous improvement initiatives that improve inventory accuracy, warehouse efficiency, and reporting quality
Mindset & Personality:
- Exceptional attention to detail and accuracy with the ability to maintain a high level of inventory accuracy
- Natural curiosity and enjoys investigating problems and determining root causes
- Highly organized with excellent time management skills
- Patient, methodical, and disciplined when following procedures
- Collaborative team player who communicates professionally
- Continuous improvement mindset with a desire to make processes better
Professional & Educational Background:
- Previous experience in warehouse operations, inventory control, logistics, or a related field is preferred
- Experience working with Warehouse Management Systems (WMS), RF scanning technology, and inventory reporting tolls is an asset
- Knowledge of ISO standards would be considered an asset
- Ability to obtain and maintain required warehouse equipment certifications, including forklift, skyjack/scissor lift, and working at heights certifications (NAFG will provide required training and certification opportunities)
Skills & Ability:
- Analytical: Solid understanding of mathematic basics with the ability to problem-solve
- Accuracy: Strong attention to detail with the ability to investigate discrepancies and identify potential to identify root causes, and reconcile physical inventory against system records
- Communication: Strong communication skills with the ability to clearly communicate inventory issues, findings, and recommendations to the Inventory Manager and internal teams
- Processes: Ability to follow established processes while identifying opportunities for continuous improvement
- Organization: Strong organizational skills with the ability to manage cycle count schedules, reporting requirements, and competing priorities
- Computer: Proficient computer skills with the ability to learn and utilize Warehouse Management Systems (WMS) and reporting tools
Effort & Working Conditions:
- Demonstrates commitment to accuracy, safety, and continuous improvement in a warehouse environment
- Works primarily within a warehouse environment, including regular movement throughout the facility to complete inventory counts and audits with some time in an office environment
- May require operation of material handling equipment including forklifts, Skyjack/scissor lifts, and other approved equipment
- May require working at heights while completing physical inventory activities
- May require standing, sitting, walking, bending, and lifting within safety guidelines
- May support increased operational demands during peak periods
Why Join Us?
We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing inclusive of:
- Extended health benefits
- Dental care
- Vision care
- Employee Assistance Program
- Life insurance
- RRSP/TFSA program
- Engaging social activities and events throughout the year
- Opportunity to shape client success and operational excellence in a dynamic logistics environment
North American Freight Group is a company that truly values its employees. The company fosters a supportive and collaborative work environment, where management encourages growth through mentorship and career development opportunities. We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee.
Our organization takes the accessibility needs of employees and candidates with disabilities into account during the recruitment and position review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will collaborate with the employee to address them. Artificial intelligence (AI) is not used during the hiring process.
