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Northbridge Financial Corporation

Claims Service Representative

Halifax, NS, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 2 years of experience in a front-line customer service position or call center environment
Posting language: English
Posted: Oct 14, 2026

Original job description

What it’s like to be a Northbridge Claims Service Representative

As a Claims Service Representative, you'll be part of a dynamic team that prides itself on attention to detail while keeping the customer experience top of mind. You'll play a key role in supporting both our Claims operation and day-to-day office activities, helping to create a seamless experience for customers, visitors, and colleagues alike.

As one of the first points of contact for incoming inquiries, you'll provide professional and responsive service while receiving and setting up new claims, maintaining accurate claim information, and supporting Claims Adjusters with a variety of technical and administrative tasks. From managing correspondence and processing transactions to maintaining files and supporting office operations, you'll help ensure work flows efficiently across the department.

Whether you're assisting customers over the phone, welcoming visitors at the front desk, or supporting claims processes behind the scenes, you'll play an important role in delivering exceptional service, maintaining operational excellence, and contributing to a collaborative, high-performing team.

We want your talent

If you are great at:

Managing stressful calls and clearly deliver decisions
Ability to troubleshot and find the best solutions
Effectively managing a busy day to day schedule
Providing a great customer experience

And you have:

Post-Secondary Education
Working towards the CIP designation an asset
Minimum 2 years of experience in a front-line customer service position or call center environment
Experience working with and on various systems at any given time
Strong technical skills with MS Office Suite

We really mean it when we say we put you first. Here are a few ways how:

Hybrid work! We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.
We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
We help you prioritize your well‑being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, leadership training, and mentoring programs.
NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

#INDNB

Who we are:

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance and Federated Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

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More about this job

Responsibilities

The Claims Service Representative acts as a primary point of contact for incoming inquiries, setting up new claims and maintaining accurate claim information. They also provide administrative support to Claims Adjusters and assist with office operations to ensure efficient workflow.

Requirements

Candidates must have post-secondary education and a minimum of 2 years of experience in a front-line customer service or call center environment. Proficiency in MS Office Suite and strong technical skills are required, with CIP designation being considered an asset.

Skills

Customer service
Claims processing
Administrative support
Troubleshooting
Conflict resolution
Time management
MS Office Suite
Technical skills
Communication
Attention to detail

Benefits

Hybrid work
Employee share purchase plan
Pension plans
RRSP
Staff insurance discounts
Flexible health benefits
Early leave days
Wellness programs
Rewards and recognition programs
Education assistance
Donation matching
Team volunteer days

Visa sponsorship

Not detected in the job text

Keywords

Claims Service Representative
Insurance
Customer Experience
Claims Operation
Administrative Tasks
MS Office Suite
CIP Designation
Call Center
Front-line Service
Operational Excellence
Commercial Property
Casualty Insurance
Hybrid Work
Financial Health
Professional Service

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