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Added 2 months ago
NF
Senior Underwriter
Northbridge Financial
Halifax, NS
- Full-time
- Other
We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it
Added 2 months ago
NF
Senior Commercial Underwriter, Mid Market (Québec City)
Northbridge Financial
Quebec, QC
- Full-time
- Other
We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it
Added 2 months ago
NF
Insurance Client Service Representative (Contract)
Northbridge Financial
Mississauga, ON
- Full-time
- Other
We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it
Added 3 months ago
NF
Data Quality Engineer (Contract)
Northbridge Financial
Toronto, ON
- Full-time
- Contract
- Other
We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it
Added 3 months ago
NF
Senior Underwriter, Mid Market
Northbridge Financial
Vancouver, BC
- Full-time
- Other
We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it
Added 2 months ago
NF
Senior Content Marketing & Communications Specialist
Northbridge Financial
Toronto, ON
- Full-time
- Other
We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it
Added 2 months ago
NF
Director, CRM Product Owner
Northbridge Financial
Toronto, ON
- Full-time
- Other
We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it
Added 3 months ago
NF
Executive Underwriter
Northbridge Financial
Calgary, Alberta
- Full-time
- Other
We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it
Added 2 months ago
NF
Data Scientist 2
Northbridge Financial
Toronto, ON
- Full-time
- Other
We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it
Added 4 months ago
NF
Underwriting Manager, Commercial Lines Mid Market
Northbridge Financial
Vancouver, British Columbia
- Full-time
- Other
We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it

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Northbridge Financial

Insurance Client Service Representative (Contract)

Mississauga, ON, L5R 4B2, Canada

The base salary range for this position is $50,000 – $60,000, which reflects the expected base pay for the position. · Full-time

Apply on careers.nbfc.com About employer

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Job details

Pay: The base salary range for this position is $50,000 – $60,000, which reflects the expected base pay for the position.
Job type: Full-time
Experience: 2+ years of experience in insurance, customer service, or a related field
Posting language: English
Posted: Sep 3, 2026

Original job description

What it’s like to be a Federated Client Service Representative

When our clients have a question, we need an exceptional Client Service Representative (CSR) to manage the relationship and provide excellent customer service ensuring that every interaction is a great experience, with efficient flawless service standards.

The most important characteristics for our CSR’s are attention to detail and communication, working in a fast-paced office supporting a number of sales agents you’ll be the go-to person in the office for questions from your colleagues.

We want your talent!

If you are great at:

Delivering friendly, professional service through phone‑based client interactions
Communicating clearly and confidently with both clients and internal partners
Managing multiple tasks and systems with confidence and accuracy
Staying organized and detail‑focused in a high‑volume environment
Adapting quickly during periods of change and tight timelines
Collaborating with teammates and internal partners

If you have:

An active OTL license or Level 1 RIBO License
Post-Secondary education (College or University)
2+ years of experience in insurance, customer service, or a related field
Exceptional communication skills
Proficiency in Microsoft Office applications
Team-first mentality

We really mean it when we say we put you first. Here are a few ways how:

Hybrid work! We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.
Competitive compensation with a strong base salary aligned to market expectations.
We support your well‑being with a flexible, balanced work environment that helps you prioritize what matters most.
We are invested in helping you grow in your career through access to a wide range of internal and external professional development resources, along with opportunities to build new skills and expand your expertise.
NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days

We’re committed to pay transparency and fairness. The base salary range for this position is $50,000 – $60,000, which reflects the expected base pay for the position. The actual base salary offered may vary depending on your experience, skills, and alignment with the role. We’re also open to candidates at different levels, so if this range doesn’t quite match your expectations, we still encourage you to apply.

This is a real opportunity - we’re actively hiring. If the role sounds like a good fit, we’d love to hear from you.

We also want to be transparent about our hiring process. While one of our systems includes AI capabilities, over 99% of our screening is done by real people. We believe in thoughtful, human‑centered hiring decisions and are committed to giving every application the attention it deserves.

#INDNB

Who we are:

We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Federated.

At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

Apply on careers.nbfc.com About employer

More about this job

Responsibilities

The Client Service Representative manages client relationships by providing professional, efficient, and accurate service through phone-based interactions. They act as a primary point of contact for colleagues and internal partners while maintaining high standards of service in a fast-paced office environment.

Requirements

Candidates must possess an active OTL license and at least 3 years of experience in insurance or customer service. A post-secondary education and proficiency in Microsoft Office applications are also required for this role.

Skills

Customer service
Communication
Attention to detail
Microsoft Office
Relationship management
Time management
Collaboration
Problem solving
Professionalism
Insurance knowledge

Benefits

Hybrid work
Flexible work environment
Professional development resources
Donation matching
Team volunteer days
Competitive compensation

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Client Service Representative
OTL License
Customer Service
Commercial Insurance
Microsoft Office
Relationship Management
Communication
Hybrid Work
Professional Development
Administrative
Sales Support
Data Accuracy
Teamwork

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