At Northern
Reflections, Ricki’s, and Cleo, we are united by a shared vision: to
inspire and empower women through fashion that fits their lives. With a proud
legacy in Canadian retail, we bring together decades of expertise, a passionate
team, and a commitment to delivering exceptional style, quality, and service.
As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.
Reporting to the Store Manager, as a Sales Associate, you will be responsible for
delivering an exceptional customer shopping experience and building meaningful
customer relationships.
Key Responsibilities:
- Provide outstanding customer service by following our customer service program
- Meet
or exceed daily personal sales goals and key performance indicators (KPIs).
- Promote
the brand through strong product knowledge and by representing company values.
- Build
customer loyalty by introducing and encouraging enrollment in our loyalty
program.
- Perform
point of sale transactions quickly and accurately.
- Maintain
visual merchandising standards, including store layouts, housekeeping, and
visual displays.
- Ensure
the store environment is clean, safe, and appealing.
- Support
coworkers through collaboration, knowledge sharing, and teamwork.
- Follow
all company directives, initiatives, and loss prevention procedures.
- Communicate
openly, respectfully, and courteously with store team and customers.
- Contribute
to a positive, inclusive, and values-driven work environment.
- Perform
other duties as assigned to support overall store success.
Experience & Qualifications:
- Previous
retail or customer service experience is an asset, but not required
- Passion
for fashion, retail, and creating great customer experiences
- Strong
communication and interpersonal skills
- Ability
to work effectively in a fast-paced, team-oriented environment
- Strong
organizational and time management skills
- Must
be able to stand for extended periods of time, climb a ladder and to move and
handle boxes of merchandise (weighing up to 30 pounds) and fixtures throughout
the store
- Flexible
availability including days, evenings, weekends, and holidays
