The role is to ensure that the company’s quality management systems are implemented, monitored, and improved. It is a crucial role in maintaining quality standards and policies, which are essential for the success of the manufacturing process. The work of this role is essential for ensuring that the products produced by the company meet the required quality standards. Continuous improvement is key while adhering to established company standards, which can foster innovative outcomes.
Essential Functions:
- Developing, reviewing, and updating quality manuals, procedures, and documents.
- Conducting audits, inspections, and tests to verify compliance and identify issues.
- Analyzing data and reports to evaluate performance and suggest improvements. Providing training and guidance to staff and stakeholders on quality matters.
- Collaborating with other departments and external parties to resolve quality problems and implement corrective actions.
- Reporting on quality outcomes and initiatives to management and customers.
- Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles.
- Other duties as assigned by manager.
Top 3 Competencies Needed for Success in the Role:
- Passion For Excellence: Challenges existing conditions by setting and achieving challenging goals & demonstrates strong commitment and accountability for results.
- Empowers & Develops: Promotes a learning culture through coaching, stretch opportunities, sharing expertise and providing honest and helpful feedback.
- Safety & Quality Focus: Identifies breakdowns in internal processes and systems that directly impact customer service and quality to ensure that issues are properly identified and resolved.
