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Jobs in Canada

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Added 7 mins ago
TS
Christmas Kettle Assistant
The Salvation Army in Canada
Perth, ON
- Part-time
Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.
Added 7 mins ago
M
EMT or Paramedic - Full Time - Clinic Manager
Medcor
Windsor, ON
- Full-time
…are Monday - Saturday 7:00am - 5:00pm ***Days and hours may change or vary based on client needs***. Applicants should feel comfortable working in a construction environment, able to climb…
Added 8 mins ago
A
Senior Technical Lead - Remediation
AECOM
Halifax, NS
- $120,000 to $145,000 CAD / year
- Full-time
We’re looking for a Senior Technical Lead – Remediation to join our growing Site Assessment and Remediation team in Halifax, NS. This is an opportunity to help shape and grow our local…
Added 22 mins ago
WI
Director, Geotechnical Engineering Prairies & North
WSP in Canada
Saskatoon, SK
- Full-time
Lead the strategy, growth, performance, and technical excellence of WSP’s Geotechnical Engineering practice across the Prairies & North.
Added 22 mins ago
WI
Director, Geotechnical Engineering Prairies & North
WSP in Canada
AB · Edmonton, AB
- Full-time
Lead the strategy, growth, performance, and technical excellence of WSP’s Geotechnical Engineering practice across the Prairies & North.
Added 22 mins ago
AI
VP Aviation & Chief Pilot
AIRmarket Inc.
AB · Edmonton, AB
- Full-time
At a glance: Lead AIRmarket's Flight Operations team as VP Aviation and Chief Pilot. Based in Edmonton, AB and reporting to the CEO, this role is an integral part of the leadership team. We…
Added 22 mins ago
CC
Technical Support Analyst
Colas Canada Inc.
St. Albert, AB
- Full-time
Lead or participate in infrastructure, security, and technology modernization projects within your territory
Added 22 mins ago
ML
FSQA Manager - Contract
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
Support or lead change management activities related to processes, programs and/or systems.
Added 22 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 22 mins ago
RH
Director of Operations
RNS Health Care Services Inc.
Aurora, ON
- Full-time
…Services Operations, Nursing & Rehab Services, and Performance Management. Working closely with the President/CEO and Executive Leadership Team, the Director of Operations will drive…
Added 22 mins ago
SQ
Bilingual Financial Service Consultant- Insurance
Sunlife Québec
Montreal, QC
- Full-time
Work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Added 22 mins ago
L
Executive Assistant II
lululemon
Vancouver, BC
- Full-time
…community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and…
Added 22 mins ago
CG
Food Service Manager (CSNM Required)
Compass Group Canada
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Demonstrated ability to lead, motivate, and develop direct reports and frontline staff during times of change and shifting priorities.
Added 22 mins ago
北
Food Service Manager
北京爱康医疗投资控股集团
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…plans, temperature logs and corrective action records, and lead the kitchen through health inspections and outbreak…
Added 22 mins ago
BE
Junior / Intermediate Piping Drafter – 2D
Bluestar Engineering Ltd.
Calgary, AB
- Full-time
Work with the Project Process Lead and/or Senior Designer(s) as required
Added 38 mins ago
OH
Executive Vice President, Provincial Clinical Programs
Ontario Health | Santé Ontario
ON · Ontario, Canada
- Full-time
The ideal candidate is an accomplished healthcare executive with the breadth, judgment, and operational capability to lead a large and diverse provincial clinical portfolio. They bring a…
Added 52 mins ago
UW
Marketing Coordinator
United Way British Columbia
Prince George, BC
- $82,100.2 CAD / year
- Full-time
…walk alongside communities to create meaningful and equitable…
Added 52 mins ago
AC
Hourly Supervisor
Aramark Canada
Toronto, ON
- Full-time
Identify and engage top talent and develop team members to their fullest potential within the organization. Plan and lead team management meetings.
Added 52 mins ago
BS
Infusion Nurse - Clinic Lead (RN) - Scarborough, ON / Infirmier(-ère) autorisé(e) - chef de clinique - Scarborough, Ont.
BioScript Solutions
Toronto, ON · Scarborough, ON
- Full-time
…passionate team extends its commitment to creating positive change beyond patient…
Added 52 mins ago
BS
Infusion Nurse - Clinic Lead (RN) - Mississauga, ON / Infirmier(-ère) autorisé(e) - chef de clinique - Mississauga, Ont.
BioScript Solutions
Mississauga, ON
- Full-time
…passionate team extends its commitment to creating positive change beyond patient…
Added 53 mins ago
SD
Front Store Manager, Salaried Full Time Day
Shoppers Drug Mart
Sarnia, ON
- Full-time
Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom
Added 53 mins ago
T
Manager, Network Service Delivery
TD
London, ON · Mississauga, ON · Toronto, ON
- Full-time
Accountable for financial planning, budget management, vendor spend oversight, and continuous identification of opportunities to improve operational efficiency and reduce total cost of…
Added 53 mins ago
Director, Client Relationships Western Canada
The Canada Life Assurance Company
Calgary, AB · Vancouver, BC · Winnipeg, MB
Lead, coach, and develop a team of Regional Managers, fostering a culture of accountability, collaboration, continuous improvement, and service excellence.
Added 1 hour ago
IG
Enterprise Change Management Manager
Insight Global
Vancouver, BC
- $60 to $70 CAD / hour
- Contract
Insight Global is looking for a Manager of Change Management to support one of our major retail clients.
Added 1 hour ago
IG
Enterprise Change Management Manager
Insight Global
Vancouver, BC
- Contract
Insight Global is looking for a Manager of Change Management for one of our major retail clients. The OE Enterprise Change Management Manager plays a pivotal role in driving the successful…

Octacom

Account Manager, Client Services

Hamilton, ON, Canada

$75,000 to $85,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Full-time
Apply by: Apr 26, 2027
Posting language: English
Posted: Oct 28, 2026

Original job description

Position: Account Manager, Client Services

Employment Type: Full Time Permanent

Location: Richmond Hill, ON (Onsite)

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services.

Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

The Role

As a Account Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability for a portfolio of strategic client relationships, owning commercial outcomes, service quality and delivery from onboarding through renewal. You will lead complex implementations and change initiatives, and direct Production and IT to deliver against client commitments.

This is an onsite role working Monday to Friday in our Richmond Hill office. There will be an option to work remotely for 1 day per week after a successful probation period. Occasional travel to client sites may be required on an as needed basis.

Key Responsibilities

Own a portfolio of enterprise client accounts, serving as the primary point of contact across implementations, change requests, business reviews (monthly/quarterly), contract renewals, pricing updates, and service changes
Lead complex client escalations for your portfolio, driving efficient and effective resolutions of complex support issues, while proactively identifying risks through regular client check-ins and relationship management
Act as the primary project manager for client onboarding, new project implementations, and change requests from scoping through go-live, owning level-of-effort estimates, project documentation (SLA, SOW, Business Rules, and Project Plans), client communication cadence, and coordination of Production and IT teams to ensure timely, on-budget delivery
Track client commitments, delivery performance, renewal/pricing status, and emerging risks for your portfolio, providing clear updates to management regularly and escalating issues proactively
Own the internal processes and service standards for assigned accounts, ensuring consistent client communication, seamless service delivery, and a high-quality client experience
Set documentation standards for QA implementations and process/application rollouts, ensuring clear communication with internal and external stakeholders throughout

Skills & Experience

Bachelor’s degree in Business, Communications, or related field with 5+ years of experience in a client-facing account management role, including 2+ years managing enterprise accounts
Experience in a B2B IT or document/data management environment is an asset
Strong project management skills, with the ability to influence and mobilize cross-functional teams without direct authority and exercise organizational and time management abilities
Excellent written and verbal communication skills, with high attention to detail and problem-solving skills
Proactive and accountable with continuous improvement mindset, focusing on positive client experience
Proficient in Microsoft Office Suite

What We Offer

Comprehensive healthcare, dental, and vision coverage for you and family starting on first day of work
3 weeks of vacation annually
Collaborative and supportive work environment where your ideas are valued and your impact is visible

Compensation

$75,000 to $85,000 CAD per year

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

Apply About employer

More about this job

Responsibilities

Manage a portfolio of strategic enterprise accounts, owning client relationships, service quality, commercial outcomes, renewals, and escalations. Lead onboarding, implementations, and change requests from scoping through delivery, coordinating Production and IT teams while tracking commitments, risks, and service standards.

Requirements

A bachelor’s degree in Business, Communications, or a related field and at least five years of client-facing account management experience, including two years managing enterprise accounts, are required. The role calls for strong project management, communication, organization, problem-solving, cross-functional influence, and Microsoft Office skills; B2B IT or document and data management experience is an asset.

Skills

Enterprise Account Management
Project Management
Client Onboarding
Implementation Management
Change Management
Escalation Management
Cross-Functional Team Coordination
Contract Renewals
Pricing Management
Risk Management
Client Communication
Problem-Solving
Process Improvement
Microsoft Office Suite
Document and Data Management

Benefits

Healthcare Coverage
Dental Coverage
Vision Coverage
Three Weeks of Vacation Annually

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Account Management
Client Services
Document Management
Data Management
Workflow Automation
Document Imaging
Data Capture
Digitization
Financial Process Automation
Accounts Payable
Accounts Receivable
Project Management
Client Onboarding
Implementations
Change Requests
Service-Level Agreements
Statements of Work
Business Rules
Project Plans
Client Escalations
Contract Renewals
Pricing Updates
Quality Assurance
Production Coordination
IT Coordination
Microsoft Office Suite

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