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Added 2 mins ago
C
HSE Manager
CMSI
Nisku, AB
- Full-time
We are seeking an HSE Manager to join our Mat Operations team in Nisku, AB.
Added 2 mins ago
WM
Regional Training Manager - West
WOW! mobile boutique
Calgary, AB
- Full-time
The Regional Training Manager is responsible for supporting onboarding, training, employee development and recruitment across WOW! mobile boutique locations throughout Western Canada…
Added 2 mins ago
S
Gestionnaire principal.e, Processus et produit // Senior Manager, Process & Product
SSENSE
Montreal, QC
- Full-time
Added 2 mins ago
SQ
Bilingual Financial Service Consultant- Insurance
Sunlife Québec
Montreal, QC
- Full-time
Reporting to the Sales Manager, Client Solutions you will:
Added 2 mins ago
CG
Food Service Manager (CSNM Required)
Compass Group Canada
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Now, If You Were To Come On Board As a Food Service Manager We’d Ask You To Do The Following For Us
Added 2 mins ago
SM
IT System Administrator
Swish Maintenance Limited
Peterborough, ON
- Full-time
Added 2 mins ago
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Assistant Team Leader
Dollarama
Regina, SK
- Part-time
Conducting manager-on-duty tasks: making sure daily breaks, time and attendance are properly tracked and participating in the hiring and performance management process.
Added 2 mins ago
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Team Leader
Dollarama
Chilliwack, BC
- $19.4 to $19.99 CAD / hour
- Full-time
As part of the management team, the Team Leader provides support to the Store Manager and Assistant Store Manager in overseeing daily retail store operations.
Added 2 mins ago
BG
Territory Manager - Underground
Brandt Group of Companies
Regina, SK
- Full-time
The Territory Manager – Ditch Witch specializing in Underground and Tree Care is responsible for selling new and used equipment such as Ditch Witch and Morbark, within an assigned Area of…
Added 2 mins ago
D
Assistant Team Leader
Dollarama
Grimsby, ON
- $18.1 to $18.6 CAD / hour
- Part-time
Conducting manager-on-duty tasks: making sure daily breaks, time and attendance are properly tracked and participating in the hiring and performance management process.
Added 2 mins ago
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Food Service Manager
北京爱康医疗投资控股集团
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
We are a 82-bed licensed residential care home in White Rock, and we are looking for a Food Service Manager
Added 2 mins ago
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Assistant Store Manager
Dollarama
Saint-Felix-de-Valois, QC
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 2 mins ago
BG
Service Writer
Brandt Group of Companies
AB · Edmonton, AB
- Full-time
The Service Writer is responsible or assisting the Service Manager in maintaining accurate and on-time reports and records in relation to the Service Department’s operation.
Added 2 mins ago
BG
Foreman Service
Brandt Group of Companies
Winnipeg, MB
- Full-time
…also responsible for making recommendations to the Service Manager regarding technician skills, performance, and training…
Added 2 mins ago
D
Assistant Team Leader
Dollarama
Winnipeg, MB
- Part-time
Conducting manager-on-duty tasks: making sure daily breaks, time and attendance are properly tracked and participating in the hiring and performance management process.
Added 2 mins ago
Lead Security Project Technician- Calgary
Kandor
Calgary, AB
…support project delivery under the direction of the Operations Manager. The successful candidate will be relied upon to complete assigned tasks accurately, troubleshoot technical issues,…
Added 18 mins ago
MR
Part-Time Sales Associate
Match Retail
Cambridge, ON
- Part-time
Step 2: Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.
Added 18 mins ago
DC
PRODUCTION & FACILITIES MANAGER
D. Crupi & Sons Limited
ON · Ontario, Canada
- Full-time
Reporting to the General Manager, the Production and Facilities Manager is responsible for managing and planning all aggregate operations activities of various site locations.
Added 18 mins ago
PH
Food Service Worker, Patient Food Services, C&W
Provincial Health Services Authority
Vancouver, BC
- Part-time
…standard portion control, escalating to Cook, Supervisor, and/or Manager…
Added 18 mins ago
GN
Full-time Lead Associate
Groupe Nordik
Whitby, ON
- Full-time
Reporting to the Marketing Manager and Kiosk Coordinator, the Lead Kiosk Associate will be responsible for ensuring the smooth operations of Thermea Spa Village Whitby’s temporary kiosks…
Added 18 mins ago
RH
Community Disability Worker: Every Saturday Daytime
Robin Hood Association
Sherwood Park, AB
- $17.44 to $21.56 CAD / hour
- Full-time
Added 18 mins ago
SQ
Bilingual Financial Service Consultant- Insurance
Sunlife Québec
Montreal, QC
- Full-time
Reporting to the Sales Manager, Client Solutions you will:
Added 18 mins ago
Q
FY27 Intern - AI Software Engineering Co-op - Canada (4 months)
Qualcomm
Toronto, ON
- Full-time
…visibility to your project and team, receive support from your manager, and have…
Added 33 mins ago
SD
Front Store Manager, Salaried Full Time Day
Shoppers Drug Mart
Sarnia, ON
- Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 33 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Vancouver, BC
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards

Octacom

Account Manager, Client Services

Hamilton, ON, Canada

$75,000 to $85,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Full-time
Apply by: Apr 26, 2027
Posting language: English
Posted: Oct 28, 2026

Original job description

Position: Account Manager, Client Services

Employment Type: Full Time Permanent

Location: Richmond Hill, ON (Onsite)

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services.

Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

The Role

As a Account Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability for a portfolio of strategic client relationships, owning commercial outcomes, service quality and delivery from onboarding through renewal. You will lead complex implementations and change initiatives, and direct Production and IT to deliver against client commitments.

This is an onsite role working Monday to Friday in our Richmond Hill office. There will be an option to work remotely for 1 day per week after a successful probation period. Occasional travel to client sites may be required on an as needed basis.

Key Responsibilities

Own a portfolio of enterprise client accounts, serving as the primary point of contact across implementations, change requests, business reviews (monthly/quarterly), contract renewals, pricing updates, and service changes
Lead complex client escalations for your portfolio, driving efficient and effective resolutions of complex support issues, while proactively identifying risks through regular client check-ins and relationship management
Act as the primary project manager for client onboarding, new project implementations, and change requests from scoping through go-live, owning level-of-effort estimates, project documentation (SLA, SOW, Business Rules, and Project Plans), client communication cadence, and coordination of Production and IT teams to ensure timely, on-budget delivery
Track client commitments, delivery performance, renewal/pricing status, and emerging risks for your portfolio, providing clear updates to management regularly and escalating issues proactively
Own the internal processes and service standards for assigned accounts, ensuring consistent client communication, seamless service delivery, and a high-quality client experience
Set documentation standards for QA implementations and process/application rollouts, ensuring clear communication with internal and external stakeholders throughout

Skills & Experience

Bachelor’s degree in Business, Communications, or related field with 5+ years of experience in a client-facing account management role, including 2+ years managing enterprise accounts
Experience in a B2B IT or document/data management environment is an asset
Strong project management skills, with the ability to influence and mobilize cross-functional teams without direct authority and exercise organizational and time management abilities
Excellent written and verbal communication skills, with high attention to detail and problem-solving skills
Proactive and accountable with continuous improvement mindset, focusing on positive client experience
Proficient in Microsoft Office Suite

What We Offer

Comprehensive healthcare, dental, and vision coverage for you and family starting on first day of work
3 weeks of vacation annually
Collaborative and supportive work environment where your ideas are valued and your impact is visible

Compensation

$75,000 to $85,000 CAD per year

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

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More about this job

Responsibilities

Manage a portfolio of strategic enterprise accounts, owning client relationships, service quality, commercial outcomes, renewals, and escalations. Lead onboarding, implementations, and change requests from scoping through delivery, coordinating Production and IT teams while tracking commitments, risks, and service standards.

Requirements

A bachelor’s degree in Business, Communications, or a related field and at least five years of client-facing account management experience, including two years managing enterprise accounts, are required. The role calls for strong project management, communication, organization, problem-solving, cross-functional influence, and Microsoft Office skills; B2B IT or document and data management experience is an asset.

Skills

Enterprise Account Management
Project Management
Client Onboarding
Implementation Management
Change Management
Escalation Management
Cross-Functional Team Coordination
Contract Renewals
Pricing Management
Risk Management
Client Communication
Problem-Solving
Process Improvement
Microsoft Office Suite
Document and Data Management

Benefits

Healthcare Coverage
Dental Coverage
Vision Coverage
Three Weeks of Vacation Annually

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Account Management
Client Services
Document Management
Data Management
Workflow Automation
Document Imaging
Data Capture
Digitization
Financial Process Automation
Accounts Payable
Accounts Receivable
Project Management
Client Onboarding
Implementations
Change Requests
Service-Level Agreements
Statements of Work
Business Rules
Project Plans
Client Escalations
Contract Renewals
Pricing Updates
Quality Assurance
Production Coordination
IT Coordination
Microsoft Office Suite

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