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Added 2 mins ago
B
Regional Operations Manager, Cleaning Services
BGIS
MB · MB, Canada
- Part-time
…providing environmentally responsible and high-quality cleaning services. Our mission is to create healthier, cleaner environments for our clients while minimizing our ecological impact. As…
Added 2 mins ago
M
People Services AI Solutions & Configuration Lead
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…Technology team enables simple, personalized, and compliant People Services solutions for colleagues worldwide. We value innovation, collaboration, and human-centered design, helping every…
Added 2 mins ago
GardaWorld - French Customer Service - Edmonton
GardaWorld
Edmonton, AB
GardaWorld is a global champion in security services, integrated risk management and cash solutions, employing more than 132,000 highly skilled and dedicated professionals. Driven by a…
Added 17 mins ago
NS
Clinical Therapist - Spryfield Community - Mental Health & Addictions
Nova Scotia Health Authority
Halifax, NS
- Full-time
The Clinical Therapist is a member of the Adult Service team in Mental Health and Addictions. Reporting to the Health Services Manager, the Clinical Therapist provides assessment and…
Added 17 mins ago
CM
Audit Manager
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Audit Manager conducts audits across CIBC Mellon lines of business. Primarily responsible for participating in the execution of audits by performing detailed testing and analysis,…
Added 17 mins ago
H
Structural Section Manager
HDR
Toronto, ON
- Full-time
HDR is seeking a Structural Section Manager to join our growing Building Engineering Services (BES) group in Toronto. In this key leadership position, you will guide our structural design…
Added 17 mins ago
CO
Project Manager - AI Building and Zoning Review
City of Niagara Falls
Niagara Falls, ON
- $54.58 to $68.22 CAD / hour
- Contract
Post-Project (2029) – General Manager, Corporate Services*
Added 17 mins ago
CO
Manager of Quality, Risk and Performance Improvement
Circle of Care, Sinai Health
Toronto, ON
- Full-time
With a focus on the client and caregiver experience and engagement, The Manager will work closely with internal and external stakeholders to support performance reporting to our funders,…
Added 17 mins ago
Rehabilitation Assistant
Winnipeg Regional Health Authority
Winnipeg, MB
Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a…
Added 47 mins ago
Program Manager, Product Change and Development
Westerkirk
Calgary, AB · Mississauga, ON
The Program Manager, Product Change Management & Development reports to the Director, Product Planning and Improvement and will liaise with internal departments in the areas of Engineering,…
Added 47 mins ago
EG
Manager, IT Operations
Etraveli Group
Toronto, ON
- Full-time
…global flight content, virtual interlining, and a full suite of services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining…
Added 1 hour ago
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Senior Relationship Manager, Real Estate, SME
RBC
Blainville, QC
- Full-time
Deep products and services knowledge dependent on industry specialization
Added 1 hour ago
AA
Collision Estimator/Repair Planner (Scarborough Center)
Assured Automotive
Toronto, ON · Scarborough, ON
- Full-time
…Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your…
Added 1 hour ago
A
Représentant(e) Ventes internes/Inside Sales Representative
ADP
Montreal, QC
- Full-time
Intérêt marqué pour la vente, le développement des affaires, une expérience en service à la clientèle (centre d’appels, services bancaires ou commerce de détail, un atout)
Added 1 hour ago
SH
General Duty Nurse (N2) - Child Health - JL3 Pediatric ICU
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 1 hour ago
C
Manager, Fire Safety and Ground Operations, Facilities Management – Permanent Full-Time (1.0)
CHEO
Ottawa, ON
- Full-time
The Manager oversees fire prevention and training programs, as well as the inspection and maintenance of fire detection and suppression systems, and conducts monthly fire drills, serving as…
Added 1 hour ago
S
Desktop Support Analyst
Stantec
Saskatoon, SK
- Full-time
…in over 450 locations across six continents. Our Functional Services Teams (FSTs) include Corporate Development, Finance, Human Resources, HSSE, IT, Legal, Marketing/Communications,…
Added 1 hour ago
FR
Accounts Payable Associate
FirstService Residential Canada
Vancouver, BC
- Full-time
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United…
Added 1 hour ago
V
IT Manager / Gestionnaire TI
Vention
Montreal, QC
- Full-time
Experience setting up and scaling IT support services
Added 2 hours ago
PC
Financial Advice Manager
Provincial Credit Union
Charlottetown, PE
- Full-time
The Financial Advice Manager strengthens the delivery of consistent, high-quality financial advice across Provincial Credit Union. This role leads the onboarding, training and ongoing…
Added 2 hours ago
Project Manager
NTT DATA Services
Tiverton, ON
We are currently seeking a Project Manager to join our team in Tiverton, Ontario (CA-ON), Canada (CA).
Added 2 hours ago
CL
Store Manager
Chatters Limited Partnership
BC · Fraser Valley A, BC
- Full-time
…create, and build confidence every day. From professional hair services to must-have beauty products, we bring passion and expertise together to create inspiring spaces where customers feel…
Added 2 hours ago
FC
Green - Technical Business Analyst - Toronto Police Service - Consulting
FuntoNetwork Consulting
Toronto, ON
- $65 to $139 USD / hour
- Contract
Read the current Information Technology Professional Services source notice and identify the business process under review.
Added 2 hours ago
A
Customer Success Manager (AMER)
ApprovalMax
Toronto, ON
- Full-time
ApprovalMax is on the lookout for a motivated Customer Success Manager to join its dedicated Toronto team. In this role, you will act as a trusted advisor to our customers, helping them…
Added 2 hours ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Toronto, ON
- Full-time
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…

Octacom

Account Manager, Client Services

Hamilton, ON, Canada

$75,000 to $85,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Full-time
Apply by: Apr 26, 2027
Posting language: English
Posted: Oct 28, 2026

Original job description

Position: Account Manager, Client Services

Employment Type: Full Time Permanent

Location: Richmond Hill, ON (Onsite)

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services.

Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

The Role

As a Account Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability for a portfolio of strategic client relationships, owning commercial outcomes, service quality and delivery from onboarding through renewal. You will lead complex implementations and change initiatives, and direct Production and IT to deliver against client commitments.

This is an onsite role working Monday to Friday in our Richmond Hill office. There will be an option to work remotely for 1 day per week after a successful probation period. Occasional travel to client sites may be required on an as needed basis.

Key Responsibilities

Own a portfolio of enterprise client accounts, serving as the primary point of contact across implementations, change requests, business reviews (monthly/quarterly), contract renewals, pricing updates, and service changes
Lead complex client escalations for your portfolio, driving efficient and effective resolutions of complex support issues, while proactively identifying risks through regular client check-ins and relationship management
Act as the primary project manager for client onboarding, new project implementations, and change requests from scoping through go-live, owning level-of-effort estimates, project documentation (SLA, SOW, Business Rules, and Project Plans), client communication cadence, and coordination of Production and IT teams to ensure timely, on-budget delivery
Track client commitments, delivery performance, renewal/pricing status, and emerging risks for your portfolio, providing clear updates to management regularly and escalating issues proactively
Own the internal processes and service standards for assigned accounts, ensuring consistent client communication, seamless service delivery, and a high-quality client experience
Set documentation standards for QA implementations and process/application rollouts, ensuring clear communication with internal and external stakeholders throughout

Skills & Experience

Bachelor’s degree in Business, Communications, or related field with 5+ years of experience in a client-facing account management role, including 2+ years managing enterprise accounts
Experience in a B2B IT or document/data management environment is an asset
Strong project management skills, with the ability to influence and mobilize cross-functional teams without direct authority and exercise organizational and time management abilities
Excellent written and verbal communication skills, with high attention to detail and problem-solving skills
Proactive and accountable with continuous improvement mindset, focusing on positive client experience
Proficient in Microsoft Office Suite

What We Offer

Comprehensive healthcare, dental, and vision coverage for you and family starting on first day of work
3 weeks of vacation annually
Collaborative and supportive work environment where your ideas are valued and your impact is visible

Compensation

$75,000 to $85,000 CAD per year

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

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More about this job

Responsibilities

Manage a portfolio of strategic enterprise accounts, owning client relationships, service quality, commercial outcomes, renewals, and escalations. Lead onboarding, implementations, and change requests from scoping through delivery, coordinating Production and IT teams while tracking commitments, risks, and service standards.

Requirements

A bachelor’s degree in Business, Communications, or a related field and at least five years of client-facing account management experience, including two years managing enterprise accounts, are required. The role calls for strong project management, communication, organization, problem-solving, cross-functional influence, and Microsoft Office skills; B2B IT or document and data management experience is an asset.

Skills

Enterprise Account Management
Project Management
Client Onboarding
Implementation Management
Change Management
Escalation Management
Cross-Functional Team Coordination
Contract Renewals
Pricing Management
Risk Management
Client Communication
Problem-Solving
Process Improvement
Microsoft Office Suite
Document and Data Management

Benefits

Healthcare Coverage
Dental Coverage
Vision Coverage
Three Weeks of Vacation Annually

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Account Management
Client Services
Document Management
Data Management
Workflow Automation
Document Imaging
Data Capture
Digitization
Financial Process Automation
Accounts Payable
Accounts Receivable
Project Management
Client Onboarding
Implementations
Change Requests
Service-Level Agreements
Statements of Work
Business Rules
Project Plans
Client Escalations
Contract Renewals
Pricing Updates
Quality Assurance
Production Coordination
IT Coordination
Microsoft Office Suite

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