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Added 3 mins ago
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Senior Manager, Corporate Commercial Credit
Moneris
Toronto, ON
- Full-time
As the Senior Manager, Corporate-Commercial Credit, you will lead a team of Senior Credit Analysts responsible for managing Moneris’ commercial credit risk portfolio, including Large Key…
Added 17 mins ago
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Customer Success & Growth Manager (October 30, 2026)
GoFleet
Mississauga, ON
- Full-time
3+ years in customer success, account management or another customer-facing commercial role.
Added 18 mins ago
M
Senior Manager, Commercial Management
Metrolinx
Canada
- Full-time
We’re looking for a Senior Manager, Commercial Management to lead and provide commercial oversight for diverse projects within the Stations portfolio at various stages of the delivery…
Added 18 mins ago
Project Manager
Zulu Alpha Kilo
Toronto, ON
We’re looking for an experienced, collaborative Project Manager to join our growing team and lead the planning, coordination and delivery of large-scale, integrated campaigns across teams,…
Added 18 mins ago
SI
Senior Systems Engineer
STACK IT Recruitment
Remote, Canada
- $110,000 to $130,000 CAD / year
- Full-time
- Remote
Experience as a Technical Account Manager or in a client-facing technical lead role
Added 18 mins ago
SI
Senior Systems Engineer
STACK IT Recruitment
Remote, Canada
- $110,000 to $130,000 CAD / year
- Full-time
- Remote
Experience as a Technical Account Manager or in a client-facing technical lead role
Added 18 mins ago
SI
Senior Systems Engineer
STACK IT Recruitment
Remote, Canada
- $110,000 to $130,000 CAD / year
- Full-time
- Remote
Experience as a Technical Account Manager or in a client-facing technical lead role
Added 18 mins ago
Advisor, Indigenous Engagement
VIA HFR - VIA TGF Inc
Ottawa, ON · Toronto, ON
Reporting & Strategic Advice: Provide ongoing updates and reports on Indigenous relations activities, drafting briefing notes, meeting minutes, and other relevant documents. Present…
Added 18 mins ago
Project Coordinator
Sonepar
Winnipeg, MB
…controlling project activities, under the direction of the Branch Manager. The Project Coordinator provides support to ensure the smooth execution of projects by documenting, record…
Added 18 mins ago
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Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
TP
Canada
- Full-time
As a Partner Customer Success Manager (PCSM), you are the dedicated post-sales commercial owner and strategic platform advisor for a high-value portfolio of 150–250 accounting firms,…
Added 18 mins ago
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Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
TP
Toronto, ON
- Full-time
As a Partner Customer Success Manager (PCSM), you are the dedicated post-sales commercial owner and strategic platform advisor for a high-value portfolio of 150–250 accounting firms,…
Added 18 mins ago
CL
Business Development Manager- Warehousing & Logistics
Charger Logistics Inc.
Brampton, ON
- Full-time
Maintain post-sale account management with a focus on long-term client satisfaction and continued growth.
Added 18 mins ago
EB
National Key Account Manager
Excellence Brandz
Montreal, QC
- Full-time
National Key Account Manager – Costco Wholesale
Added 18 mins ago
HI
Sales Manager - Western Canada
Holland Imports Inc.
Surrey, BC
- Full-time
The Sales Manager (West)’s primary responsibility is to maximize the Company’s sales performance as measured by revenue, gross margin growth, and gross margin contribution in BC, Alberta,…
Added 33 mins ago
HG
Communications Manager
Hypertec Group
QC · St-Laurent, QC
- Full-time
Hypertec is seeking a Communications Manager to join our Marketing team in Montreal. If you are motivated, collaborative, and aligned with our values, we would love to hear from you.
Added 47 mins ago
SC
Group Leader (CU- 64)
Simcoe County District School Board
Stayner, ON
- Full-time
…references. Cover letters may be addressed to Rick Leal, Assistant Manager of Operations. To facilitate the verification of your seniority, applicants MUST include their Employee…
Added 47 mins ago
SC
Lead Custodian (CU-63 )
Simcoe County District School Board
Stayner, ON
- Full-time
…references. Cover letters may be addressed to Rick Leal, Assistant Manager of Operations. To facilitate the verification of your seniority, applicants MUST include their Employee…
Added 47 mins ago
SC
Lead Custodian (CU-62 )
Simcoe County District School Board
Barrie, ON
- Full-time
…references. Cover letters may be addressed to Rick Leal, Assistant Manager of Operations. To facilitate the verification of your seniority, applicants MUST include their Employee…
Added 48 mins ago
General Manager PWLCL
Connecting Care (2000) Inc.
Cold Lake, AB
The General Manager is responsible for setting the tone within the Community by modelling a healthy community culture in accordance with the Mission, Vision and Core Values. The General…
Added 48 mins ago
OP
Major Accounts Manager
ORA Partenaires
London, ON
- Full-time
The Major Accounts Manager is responsible for managing relationships with the company's strategic customers while overseeing activities related to purchasing, invoicing, inventory…
Added 48 mins ago
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Executive Director, Strategic Partnerships
Altis
Toronto, ON
- $150,000 to $200,000 CAD / year
- Contract
…partnership portfolio while helping build a more proactive, strategic approach to account…
Added 48 mins ago
PE
Chief Mine Engineer
Paladin Energy
Saskatoon, SK
- Full-time
Reporting to the Mine Engineering Manager, the Chief Mine Engineer will provide leadership for all underground mine technical services functions as Patterson Lake South (PLS) advances…
Added 48 mins ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
TP
Toronto, ON
- Full-time
As a Partner Customer Success Manager (PCSM), you are the dedicated post-sales commercial owner and strategic platform advisor for a high-value portfolio of 150–250 accounting firms,…
Added 1 hour ago
AG
Associate Director, Search
Adelphi Group
Toronto, ON
- Full-time
· Translate strategic direction into actionable activation plans across platforms
Added 1 hour ago
M(
Account Manager, Premium Service (1-year contract)
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
Achieve or exceed account renewal targets during annual retention campaigns

Octacom

Account Manager, Client Services

Hamilton, ON, Canada

$75,000 to $85,000 CAD / year · Full-time

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Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Full-time
Apply by: Apr 26, 2027
Posting language: English
Posted: Oct 28, 2026

Original job description

Position: Account Manager, Client Services

Employment Type: Full Time Permanent

Location: Richmond Hill, ON (Onsite)

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services.

Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

The Role

As a Account Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability for a portfolio of strategic client relationships, owning commercial outcomes, service quality and delivery from onboarding through renewal. You will lead complex implementations and change initiatives, and direct Production and IT to deliver against client commitments.

This is an onsite role working Monday to Friday in our Richmond Hill office. There will be an option to work remotely for 1 day per week after a successful probation period. Occasional travel to client sites may be required on an as needed basis.

Key Responsibilities

Own a portfolio of enterprise client accounts, serving as the primary point of contact across implementations, change requests, business reviews (monthly/quarterly), contract renewals, pricing updates, and service changes
Lead complex client escalations for your portfolio, driving efficient and effective resolutions of complex support issues, while proactively identifying risks through regular client check-ins and relationship management
Act as the primary project manager for client onboarding, new project implementations, and change requests from scoping through go-live, owning level-of-effort estimates, project documentation (SLA, SOW, Business Rules, and Project Plans), client communication cadence, and coordination of Production and IT teams to ensure timely, on-budget delivery
Track client commitments, delivery performance, renewal/pricing status, and emerging risks for your portfolio, providing clear updates to management regularly and escalating issues proactively
Own the internal processes and service standards for assigned accounts, ensuring consistent client communication, seamless service delivery, and a high-quality client experience
Set documentation standards for QA implementations and process/application rollouts, ensuring clear communication with internal and external stakeholders throughout

Skills & Experience

Bachelor’s degree in Business, Communications, or related field with 5+ years of experience in a client-facing account management role, including 2+ years managing enterprise accounts
Experience in a B2B IT or document/data management environment is an asset
Strong project management skills, with the ability to influence and mobilize cross-functional teams without direct authority and exercise organizational and time management abilities
Excellent written and verbal communication skills, with high attention to detail and problem-solving skills
Proactive and accountable with continuous improvement mindset, focusing on positive client experience
Proficient in Microsoft Office Suite

What We Offer

Comprehensive healthcare, dental, and vision coverage for you and family starting on first day of work
3 weeks of vacation annually
Collaborative and supportive work environment where your ideas are valued and your impact is visible

Compensation

$75,000 to $85,000 CAD per year

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

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More about this job

Responsibilities

Manage a portfolio of strategic enterprise accounts, owning client relationships, service quality, commercial outcomes, renewals, and escalations. Lead onboarding, implementations, and change requests from scoping through delivery, coordinating Production and IT teams while tracking commitments, risks, and service standards.

Requirements

A bachelor’s degree in Business, Communications, or a related field and at least five years of client-facing account management experience, including two years managing enterprise accounts, are required. The role calls for strong project management, communication, organization, problem-solving, cross-functional influence, and Microsoft Office skills; B2B IT or document and data management experience is an asset.

Skills

Enterprise Account Management
Project Management
Client Onboarding
Implementation Management
Change Management
Escalation Management
Cross-Functional Team Coordination
Contract Renewals
Pricing Management
Risk Management
Client Communication
Problem-Solving
Process Improvement
Microsoft Office Suite
Document and Data Management

Benefits

Healthcare Coverage
Dental Coverage
Vision Coverage
Three Weeks of Vacation Annually

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Account Management
Client Services
Document Management
Data Management
Workflow Automation
Document Imaging
Data Capture
Digitization
Financial Process Automation
Accounts Payable
Accounts Receivable
Project Management
Client Onboarding
Implementations
Change Requests
Service-Level Agreements
Statements of Work
Business Rules
Project Plans
Client Escalations
Contract Renewals
Pricing Updates
Quality Assurance
Production Coordination
IT Coordination
Microsoft Office Suite

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