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Added 12 mins ago
JG
Marketing Business Development Manager
Jupiter Global Bio-Research Inc.
AB · Edmonton, AB
- Full-time
Company Description Jupiter Global Bio-Research Inc. is part of a global network of quality research organizations with deep, specialized experience across pharmaceutical research. The…
Added 12 mins ago
RI
Technical Services Manager
Rentokil Initial
Surrey, BC
- Full-time
Develop Rentokil Specialist to be the most competent pest control specialist in the industry through in-field coaching and by utilizing current Rentokil programs, including a) Rentokil…
Added 12 mins ago
RI
Technical Services Manager
Rentokil Initial
Vancouver, BC
- Full-time
Develop Rentokil Specialist to be the most competent pest control specialist in the industry through in-field coaching and by utilizing current Rentokil programs, including a) Rentokil…
Added 26 mins ago
Documentation Specialist
GRIFOLS, S.A.
Mississauga, ON
Reports to: Quality Management System Manager
Added 26 mins ago
Deviation/CAPA Specialist
GRIFOLS, S.A.
Mississauga, ON
Monitor and trend quality data, deviations, CAPAs, and KPI results to identify recurring issues, emerging risks, and opportunities for process improvement.
Added 1 hour ago
ME
Senior Contract Administrator
Morson Edge (Canada)
Toronto, ON
- $60 to $75 CAD / hour
- Contract
Monitor assigned contracts and the respective progress, analyze internal data, prepare and provide status reports to management and project teams, as required.
Added 1 hour ago
HH
Saint John Patient Care Attendant 2 (3025) PCN 1257807
Horizon Health Network
Saint John, NB
- Part-time
Obtaining and recording patient data (weight, height, intake, output, vital signs)
Added 1 hour ago
SD
Specialist, Patient Care
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
…responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service. This colleague is action oriented, tactful and…
Added 1 hour ago
A
Impact - Senior Manager/Manager, Sustainability Reporting
Aritzia
Vancouver, BC
- Full-time
Aritzia is growing and our Impact Reporting team is growing with it. This is a unique opportunity to be part of the team responsible for embedding responsible practices throughout the…
Added 1 hour ago
O
Sr. Software Developer
OpenText
Richmond Hill, ON
- Full-time
Reduce technical debt and improve code quality.
Added 1 hour ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Terrace, BC
- Full-time
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
Added 1 hour ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Terrace, BC
- Full-time
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
Added 1 hour ago
OC
Repair Technician I
Olympus Corporation
Richmond Hill, ON
- Full-time
The Repair Technician I must understand and accept the responsibility to ensure the safety of all Olympus products that are repaired by strictly following established processes and…
Added 1 hour ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Toronto, ON · Etobicoke, ON
- Full-time
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
Added 1 hour ago
J
Global Category Manager EMS - Business Line Analytical
Jobgether
Canada
- Full-time
Take the lead in shaping the global sourcing strategy for the Electronics Manufacturing Services (EMS) and Printed Circuit Board Assembly (PCBA) category within a global analytical business…
Added 1 hour ago
A
InfraSec Project Manager
Affinity
Burnaby, BC
- Contract
Develop and manage integrated delivery plans including resource allocation, financials, schedules, risk frameworks, and quality controls
Added 1 hour ago
C
Test Manager
Cognizant
Toronto, ON
- Full-time
Cognizant is seeking an experienced Test Manager to lead quality assurance activities for FNZ platform releases, configuration changes, migrations, and upgrade cycles. The ideal candidate…
Added 1 hour ago
AC
Data Analytics Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
The manager will be accountable for BI team performance, reporting quality, delivery commitments, and the end-to-end user experience. The role combines people leadership, business…
Added 1 hour ago
T
Quality Assurance Engineer
Trulioo
Remote, Canada
- $85,000 to $95,000 CAD / year
- Full-time
- Remote
Reporting to the Manager, Quality Assurance, the Quality Assurance Engineer will be responsible for delivering quality software for the Trulioo SaaS platform. This role involves designing…
Added 2 hours ago
S
International Trade Compliance Analyst
Sanmina
Ottawa, ON
- Full-time
…provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in the communications networks, defense and…
Added 2 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 2 hours ago
CO
DOWNTOWN REVITALIZATION INSPECTOR
City of Brampton
Brampton, ON
- Full-time
Reporting to the Manager, Downtown Revitalization, manages, inspects and coordinates Downtown Revitalization construction projects and other contracts in the field to ensure that…
Added 2 hours ago
B
Facility Manager
BGIS
Sudbury, ON
- Full-time
BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling…
Added 2 hours ago
SH
Patient Navigator (Nurse IV)
Shared Health-Soins Communs
Portage la Prairie, MB
- Full-time
Ability to interpret data obtained from evaluations and quality improvement surveys to further improve Cancer Patient Navigation
Added 2 hours ago
SH
Supervisor - Health Information Services
Shared Health-Soins Communs
Brandon, MB
- Full-time
Provides leadership and expertise as it relates to Data Quality, Coding, Records Processing, Dictation/Transcription/Editing, Registration, and Switchboard operations

Octacom

Account Manager, Client Services

Hamilton, ON, Canada

$75,000 to $85,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Full-time
Apply by: Apr 26, 2027
Posting language: English
Posted: Oct 28, 2026

Original job description

Position: Account Manager, Client Services

Employment Type: Full Time Permanent

Location: Richmond Hill, ON (Onsite)

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services.

Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

The Role

As a Account Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability for a portfolio of strategic client relationships, owning commercial outcomes, service quality and delivery from onboarding through renewal. You will lead complex implementations and change initiatives, and direct Production and IT to deliver against client commitments.

This is an onsite role working Monday to Friday in our Richmond Hill office. There will be an option to work remotely for 1 day per week after a successful probation period. Occasional travel to client sites may be required on an as needed basis.

Key Responsibilities

Own a portfolio of enterprise client accounts, serving as the primary point of contact across implementations, change requests, business reviews (monthly/quarterly), contract renewals, pricing updates, and service changes
Lead complex client escalations for your portfolio, driving efficient and effective resolutions of complex support issues, while proactively identifying risks through regular client check-ins and relationship management
Act as the primary project manager for client onboarding, new project implementations, and change requests from scoping through go-live, owning level-of-effort estimates, project documentation (SLA, SOW, Business Rules, and Project Plans), client communication cadence, and coordination of Production and IT teams to ensure timely, on-budget delivery
Track client commitments, delivery performance, renewal/pricing status, and emerging risks for your portfolio, providing clear updates to management regularly and escalating issues proactively
Own the internal processes and service standards for assigned accounts, ensuring consistent client communication, seamless service delivery, and a high-quality client experience
Set documentation standards for QA implementations and process/application rollouts, ensuring clear communication with internal and external stakeholders throughout

Skills & Experience

Bachelor’s degree in Business, Communications, or related field with 5+ years of experience in a client-facing account management role, including 2+ years managing enterprise accounts
Experience in a B2B IT or document/data management environment is an asset
Strong project management skills, with the ability to influence and mobilize cross-functional teams without direct authority and exercise organizational and time management abilities
Excellent written and verbal communication skills, with high attention to detail and problem-solving skills
Proactive and accountable with continuous improvement mindset, focusing on positive client experience
Proficient in Microsoft Office Suite

What We Offer

Comprehensive healthcare, dental, and vision coverage for you and family starting on first day of work
3 weeks of vacation annually
Collaborative and supportive work environment where your ideas are valued and your impact is visible

Compensation

$75,000 to $85,000 CAD per year

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

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More about this job

Responsibilities

Manage a portfolio of strategic enterprise accounts, owning client relationships, service quality, commercial outcomes, renewals, and escalations. Lead onboarding, implementations, and change requests from scoping through delivery, coordinating Production and IT teams while tracking commitments, risks, and service standards.

Requirements

A bachelor’s degree in Business, Communications, or a related field and at least five years of client-facing account management experience, including two years managing enterprise accounts, are required. The role calls for strong project management, communication, organization, problem-solving, cross-functional influence, and Microsoft Office skills; B2B IT or document and data management experience is an asset.

Skills

Enterprise Account Management
Project Management
Client Onboarding
Implementation Management
Change Management
Escalation Management
Cross-Functional Team Coordination
Contract Renewals
Pricing Management
Risk Management
Client Communication
Problem-Solving
Process Improvement
Microsoft Office Suite
Document and Data Management

Benefits

Healthcare Coverage
Dental Coverage
Vision Coverage
Three Weeks of Vacation Annually

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Account Management
Client Services
Document Management
Data Management
Workflow Automation
Document Imaging
Data Capture
Digitization
Financial Process Automation
Accounts Payable
Accounts Receivable
Project Management
Client Onboarding
Implementations
Change Requests
Service-Level Agreements
Statements of Work
Business Rules
Project Plans
Client Escalations
Contract Renewals
Pricing Updates
Quality Assurance
Production Coordination
IT Coordination
Microsoft Office Suite

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