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Added 11 hours ago
R
Summer 2027 Intern, Software Engineering
Ryan
Toronto, ON · North York, ON
- Full-time
…Fortune 500 and 1,000 clients. Interns will receive training and development to become the most seasoned state, local, federal, and international tax professionals in the…
Added 11 hours ago
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Lead Mechanical Engineer (Pipelines)
Ausenco
Vancouver, BC
- Full-time
Provide technical leadership and direction for the design and development of equipment and mechanical systems.
Added 11 hours ago
AC
Intermediate Accident Benefits Advisor
Aviva Canada
Toronto, ON
- Full-time
Ability to adapt and work within various computer programs, databases and software
Added 11 hours ago
AC
Intermediate Accident Benefits Advisor
Aviva Canada
Oakville, ON
- Full-time
Ability to adapt and work within various computer programs, databases and software
Added 11 hours ago
AC
Intermediate Accident Benefits Advisor
Aviva Canada
Markham, ON
- Full-time
Ability to adapt and work within various computer programs, databases and software
Added 12 hours ago
EE
Senior/Intermediate Regulatory Specialist/Aquatic Biologist Surrey, BC
ENKON Environmental Limited
Surrey, BC
- Full-time
ENKON Environmental Ltd. has an immediate opening for an Intermediate/Senior Regulatory Specialist and Aquatic Biologist (R.P.Bio.) with project management experience to join our Surrey…
Added 12 hours ago
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Intermediate Accident Benefits Advisor
Aviva Canada
London, ON
- Full-time
Ability to adapt and work within various computer programs, databases and software
Added 12 hours ago
M
Administration Assistant (Contract)
Morguard
Prince George, BC
- Full-time
Performs various data input activities with the use of company’s systems, platforms and software specific to the function to ensure that data integrity is maintained and company’s policies…
Added 12 hours ago
CI
Ingénieur(e) mécanique intermédiaire / Intermediate Mechanical Engineer
Calian in Space & Technology
Vaudreuil-Dorion, QC
- Full-time
We are currently seeking a candidate for the position of Intermediate Mechanical Design Engineer. The successful candidate will participate in the design, analysis, development, production,…
Added 12 hours ago
PG
Grower 1
PRT Growing Services Ltd.
Prince George, BC
- Full-time
Career Development & Learning: Grow your skills and advance your career with personalized guidance and a learning-focused culture that prioritizes continuous development.
Added 12 hours ago
WI
Junior EIT geotechnical engineering
WSP in Canada
Victoria, BC
- Full-time
Support geotechnical investigations and engineering projects that contribute to safe, sustainable, and resilient infrastructure development.
Added 12 hours ago
LM
Senior Software Engineer - Product Lead - ISS Team
Lockheed Martin
Ottawa, ON
- $102,750 to $134,750 USD / year
- Full-time
he Senior Software Engineer is a technical leader and subject matter expert who combines hands-on software development with team leadership and mentorship. In this role, the successful…
Added 12 hours ago
CG
Ingénieur(e) mécanique intermédiaire / Intermediate Mechanical Engineer
Calian Group
Montreal, QC
- Full-time
We are currently seeking a candidate for the position of Intermediate Mechanical Design Engineer. The successful candidate will participate in the design, analysis, development, production,…
Added 12 hours ago
CG
Ingénieur(e) mécanique intermédiaire / Intermediate Mechanical Engineer
Calian Group
Vaudreuil-Dorion, QC
- Full-time
We are currently seeking a candidate for the position of Intermediate Mechanical Design Engineer. The successful candidate will participate in the design, analysis, development, production,…
Added 12 hours ago
TU
Undergraduate Programs Assistant
The University of British Columbia
Kelowna, BC
- $4,981 to $5,713 CAD / month
- Full-time
…students, staff, faculty members, Enrolment Services, Student Development and Advising, Human Resources, Finance Operations, Facilities Management and other faculties and schools…
Added 12 hours ago
TP
Intermediate Designer
Team Power Solutions
SK · Saskatchewan, Canada
- Full-time
The Intermediate Designer is responsible for designing and developing electrical systems that meet customer and business requirements. This role supports projects from concept and quotation…
Added 12 hours ago
O
Application Support Technician
Octacom
Hamilton, ON
- Full-time
Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow…
Added 12 hours ago
C
Senior Software Developer
Cavtera
Ottawa, ON · Kanata, ON
- Full-time
We’re looking for a Senior Software Developer to join Cavtera’s growing development team.
Added 12 hours ago
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Regular Technical Support Engineer
Luxoft
Toronto, ON
- Contract
Added 12 hours ago
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Comptable – Gestion financière événementielle | Accountant – Event Financial Management
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Montreal, QC
- Full-time
…providers, researchers, and partners, Scale AI contributes to the development of a dynamic and collaborative Canadian AI…
Added 12 hours ago
LM
Senior Software Engineer - Product Lead
Lockheed Martin
Ottawa, ON
- Full-time
The Senior Software Engineer is a technical leader and subject matter expert who combines hands-on software development with team leadership and mentorship. In this role, the successful…
Added 12 hours ago
W
Data Analyst
Wiraa
Canada
- Full-time
…Your role will also encompass pipeline orchestration, code development, automation, and collaboration with data scientists and business stakeholders to enable analytics and AI initiatives.…
Added 13 hours ago
A
Assistant Production Manager – Food Manufacturing
Aplin
AB · Edmonton, AB
- Full-time
Intermediate proficiency in Microsoft Office, with the ability to independently manage administrative responsibilities and computer-based tasks.
Added 13 hours ago
GD
System Integration & Test, Intermediate
General Dynamics Mission Systems–Canada
Calgary, AB
- Full-time
Collaborate closely with systems, software, firmware and hardware engineering functions throughout the development cycle to support design capture, technical analysis and integration…
Added 16 hours ago
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Senior Architectural Contract Administrator
DIALOG
Calgary, AB · AB
- Full-time
Mentor and provide direction to junior and intermediate team members, supporting capability development and consistent CA best practices

Octacom

Application Support Technician

Hamilton, ON, Canada

$65,000 - $75,000 · Full-time

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Job details

Pay: $65,000 - $75,000
Job type: Full-time
Apply by: Apr 27, 2027
Posting language: English
Posted: Oct 29, 2026

Original job description

Department: Operations / IT Support

Reports to: Senior Application Support Technician

Employment type: Full-time, permanent

About Octacom

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services.

Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

Role Overview

We are looking for a passionate and versatile Application Support Technician who is ready to work on a small team and help us support big solutions. You will be tasked with supporting our internal production and client services teams while working closely with the developers.

Daily you will be applying your troubleshooting skills to analyze various application and process issues that will require an in-depth technical background. You will be analyzing data, application performance, user feedback, and application errors. With this knowledge you will be collaborating with the development and client services teams to resolve issues, optimize applications, and identify areas of improvement.

This role is integral to the day-to-day business operations and client satisfaction. If you have an acute interest in delivering quality solutions and services to a broad range of clients, this role is for you.

Responsibilities

Act as primary point of contact in troubleshooting intermediate to complex technical support issues, mainly in regard to Microsoft Windows applications and services
Troubleshoot and resolve issues with real-time software applications, both in-house built as well as third party
Make decisions to prioritize and resolve high severity and high impact service disruptions
While providing support for existing production applications, document recommendations for future improvements
Facilitate appropriate escalation of support requests when necessary and collaboration with other team members to ensure expedient and proper resolution
Respond quickly to customer issues and communicate effectively throughout resolution
Create and maintain application/configuration documentation
Recommend improvements to existing software as well as provide suggestions on any new technologies and tools to improve processes
Interact with client services, developers, and operations on a regular basis, to help drive aligned and efficient business operations
Always maintain a high degree of professionalism, courteousness, and friendliness

Experience and Requirements

Degree in computer science or equivalent work experience
2+ years of experience in a technical support role
1+ years of experience in supporting applications
2+ years of experience with SQL database queries, PowerShell scripting
Exposure to cloud computing (Azure, Google, or AWS)
An excellent attitude and approach to customer service
Excellent communication (written and verbal) and interpersonal skills
A self-starter with a strong desire to work on a small collaborative team in a fast-paced environment
Easygoing, hardworking, team focused attitude
Ability to work independently and to multi-task effectively
Advanced analytical, problem solving and troubleshooting skills, with strong attention to detail
Flexible and willing to accept a change in priorities as necessary
Proactive in taking initiative and has a strong willingness to learn

Work Environment

On-site at the Richmond Hill records management facility
Occasional after-hours or weekend support for maintenance windows or urgent issues

Compensation

$65,000 - $75,000

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

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More about this job

Responsibilities

Provide technical support for Windows applications and services, troubleshoot production and third-party software issues, and prioritize high-impact service disruptions. Coordinate with developers, client services, and operations to resolve issues, communicate with customers, document applications, and recommend improvements.

Requirements

Requires a computer science degree or equivalent experience, at least two years in technical support, at least one year supporting applications, and at least two years of experience with SQL queries and PowerShell scripting. Candidates should also have cloud computing exposure, strong customer service and communication skills, and the ability to troubleshoot analytically, work independently, and adapt to changing priorities.

Skills

Technical Support
Application Support
Troubleshooting
Microsoft Windows
SQL Queries
PowerShell Scripting
Cloud Computing
Azure
Google Cloud
AWS
Customer Service
Communication
Analytical Problem Solving
Application Performance Analysis
Technical Documentation
Incident Prioritization

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Windows
SQL
PowerShell
Azure
Google Cloud
AWS
Cloud Computing
Application Support
Technical Support
Troubleshooting
Real-Time Applications
Third-Party Software
Production Applications
Application Performance
Service Disruptions
Incident Prioritization
Customer Service
Client Services
Software Development
Operations
Application Documentation
Configuration Documentation
Document Management
Workflow Automation
Document Imaging
Data Capture
Accounts Payable
Accounts Receivable

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