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Added 9 hours ago
B
Financial Analyst
Brunel
Montreal, QC
- $85,000 to $100,000 CAD / year
- Full-time
Brunel is partnered with a leading Canadian financial institution to hire a Analyst Developer focused on enterprise data management and Financial Markets data platforms.
Added 9 hours ago
S
Programmer Analyst II – Client Service Delivery System
SereneAid
Fredericton, NB
- Full-time
Develop, maintain, modify, and troubleshoot Microsoft SQL Server Reporting Services (SSRS) reports.
Added 9 hours ago
S
Programmer Analyst II – Community and Connected Care
SereneAid
Fredericton, NB
- Full-time
Develop, maintain and troubleshoot database objects, queries, stored procedures, reports and data extracts using Oracle and Microsoft SQL Server.
Added 9 hours ago
SS
Continuous Improvement Process Engineer
Samuel, Son & Co.
Markham, ON
- Full-time
…but not limited to: Excel, Word, PowerPoint, Visio, Power BI, SQL, Tableau, Python, AutoCAD, Solid Works,…
Added 9 hours ago
AI
Bilingual English & Spanish Java Backend Developer
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
We are seeking 8-12 years experienced highly skilled Senior Backend Java Developer with strong expertise in Java, Spring Boot, Microservices, API Integration, Azure Cloud, and…
Added 9 hours ago
MK
ERP Integration & Transformation Lead
Moose Knuckles Canada
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Added 9 hours ago
IG
Business System Analyst
IMCS Group
ON · Ontario, Canada
- Contract
We are seeking an experienced BSA TSBI professional with strong expertise in business analysis, SQL development, data modelling, data analysis, and source-to-target data mapping. The role…
Added 9 hours ago
TC
Big Data Developer
Tata Consultancy Services
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Strong expertise in Apache Spark (Core, SQL, Streaming).
Added 9 hours ago
SW
MaAnalytics, GWM -nager, CWM
Scotia Wealth Management
Toronto, ON
- Full-time
Added 9 hours ago
TG
Stage d'été – Développeur-analyste ou développeuse-analyste, Stratégie et perspectives sur le marché
TMX Group
Toronto, ON
- Full-time
Added 9 hours ago
SG
Prime Services Risk Advisor
Societe Generale
Montreal, QC
- Full-time
Added 9 hours ago
DE
Senior Pricing Analyst
DHL Express
Mississauga, ON
- Full-time
Preferred skills: Database management (MS Access, SQL & Data Factory) & Data visualization tools (Power BI, Power Pivots)
Added 9 hours ago
IS
Business System Analyst
Iris Software Inc.
Toronto, ON
- Contract
Knowledge of SQL and Investor Services domain background is good to have but not mandatory
Added 9 hours ago
2I
Data Scientist/Data Engineer
2iSolutions Inc.
Toronto, ON
- Contract
· Proficiency in coding and data manipulation, alongside SQL for querying and managing large relational databases.
Added 9 hours ago
TH
Senior Advisor - People Insight & Analytics
Trillium Health Partners
Mississauga, ON
- $48.85 to $61.06 CAD / hour
- Full-time
Advanced proficiency in using quantitative, statistical, and report writing tools (Microsoft Excel, SQL, Power BI, SAS, Regression analysis) and reporting tools/systems/databases required
Added 9 hours ago
H
Lead Java Developer
HCLTech
Canada
- Full-time
Strong hands-on skills Core Java 17+, Spring Boot 3+, Microservices, SQL, NoSQL, and strong communication abilities.
Added 9 hours ago
O
Application Support Technician
Octacom
Hamilton, ON
- Full-time
2+ years of experience with SQL database queries, PowerShell scripting
Added 9 hours ago
CR
Senior System Administrator ERP (Yardi)
Chartwell Retirement Residences
Mississauga, ON
- $115,000 to $120,000 CAD / year
- Full-time
Added 9 hours ago
YC
D365 Finance & Operations Sr. Analyst
Yoush Consulting
Toronto, ON
- Full-time
…of Microsoft Dynamics 365, Power Platform, BI reporting and…
Added 9 hours ago
Q-
Montreal [Hybrid] Kondor Application Support Analyst
QUANTEAM - North America (RAINBOW PARTNERS Group)
Montreal, QC
- Full-time
Unix, SQL, Kondor +, Orchestrade (Nice to Have)
Added 9 hours ago
SG
Programmer Analyst - Java and PL/SQL
Societe Generale
Montreal, QC
- Full-time
Design workflow for SQL extract excel/cvs based reporting
Added 9 hours ago
B
Software Engineer II
Beanfield
Toronto, ON
- $80,000 to $110,000 CAD / year
- Full-time
● System Design: Design high-performance APIs and microservices architectures, selecting appropriate database technologies (SQL/NoSQL) and caching strategies.
Added 9 hours ago
PC
AML Analytics Manager
PwC Canada
Toronto, ON
- Full-time
Experience with analytical tools such as SQL, Python, Pyspark, or similar technologies.
Added 9 hours ago
AI
Oracle EBS Developer – Accounts Payable (AP)
Apptoza Inc.
Toronto, ON
- Contract
Role: Oracle - Job Title: Oracle EBS Developer – Accounts Payable (AP)
Added 9 hours ago
IS
Senior QA
InfiCare Staffing
Toronto, ON
- Contract
…systems can handle market volatility. You will use complex SQL to deep-dive into our databases, validating that every byte of data flowing through our AWS pipelines is accurate, compliant,…

Octacom

Application Support Technician

Hamilton, ON, Canada

$65,000 - $75,000 · Full-time

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Job details

Pay: $65,000 - $75,000
Job type: Full-time
Apply by: Apr 27, 2027
Posting language: English
Posted: Oct 29, 2026

Original job description

Department: Operations / IT Support

Reports to: Senior Application Support Technician

Employment type: Full-time, permanent

About Octacom

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services.

Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

Role Overview

We are looking for a passionate and versatile Application Support Technician who is ready to work on a small team and help us support big solutions. You will be tasked with supporting our internal production and client services teams while working closely with the developers.

Daily you will be applying your troubleshooting skills to analyze various application and process issues that will require an in-depth technical background. You will be analyzing data, application performance, user feedback, and application errors. With this knowledge you will be collaborating with the development and client services teams to resolve issues, optimize applications, and identify areas of improvement.

This role is integral to the day-to-day business operations and client satisfaction. If you have an acute interest in delivering quality solutions and services to a broad range of clients, this role is for you.

Responsibilities

Act as primary point of contact in troubleshooting intermediate to complex technical support issues, mainly in regard to Microsoft Windows applications and services
Troubleshoot and resolve issues with real-time software applications, both in-house built as well as third party
Make decisions to prioritize and resolve high severity and high impact service disruptions
While providing support for existing production applications, document recommendations for future improvements
Facilitate appropriate escalation of support requests when necessary and collaboration with other team members to ensure expedient and proper resolution
Respond quickly to customer issues and communicate effectively throughout resolution
Create and maintain application/configuration documentation
Recommend improvements to existing software as well as provide suggestions on any new technologies and tools to improve processes
Interact with client services, developers, and operations on a regular basis, to help drive aligned and efficient business operations
Always maintain a high degree of professionalism, courteousness, and friendliness

Experience and Requirements

Degree in computer science or equivalent work experience
2+ years of experience in a technical support role
1+ years of experience in supporting applications
2+ years of experience with SQL database queries, PowerShell scripting
Exposure to cloud computing (Azure, Google, or AWS)
An excellent attitude and approach to customer service
Excellent communication (written and verbal) and interpersonal skills
A self-starter with a strong desire to work on a small collaborative team in a fast-paced environment
Easygoing, hardworking, team focused attitude
Ability to work independently and to multi-task effectively
Advanced analytical, problem solving and troubleshooting skills, with strong attention to detail
Flexible and willing to accept a change in priorities as necessary
Proactive in taking initiative and has a strong willingness to learn

Work Environment

On-site at the Richmond Hill records management facility
Occasional after-hours or weekend support for maintenance windows or urgent issues

Compensation

$65,000 - $75,000

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

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More about this job

Responsibilities

Provide technical support for Windows applications and services, troubleshoot production and third-party software issues, and prioritize high-impact service disruptions. Coordinate with developers, client services, and operations to resolve issues, communicate with customers, document applications, and recommend improvements.

Requirements

Requires a computer science degree or equivalent experience, at least two years in technical support, at least one year supporting applications, and at least two years of experience with SQL queries and PowerShell scripting. Candidates should also have cloud computing exposure, strong customer service and communication skills, and the ability to troubleshoot analytically, work independently, and adapt to changing priorities.

Skills

Technical Support
Application Support
Troubleshooting
Microsoft Windows
SQL Queries
PowerShell Scripting
Cloud Computing
Azure
Google Cloud
AWS
Customer Service
Communication
Analytical Problem Solving
Application Performance Analysis
Technical Documentation
Incident Prioritization

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Windows
SQL
PowerShell
Azure
Google Cloud
AWS
Cloud Computing
Application Support
Technical Support
Troubleshooting
Real-Time Applications
Third-Party Software
Production Applications
Application Performance
Service Disruptions
Incident Prioritization
Customer Service
Client Services
Software Development
Operations
Application Documentation
Configuration Documentation
Document Management
Workflow Automation
Document Imaging
Data Capture
Accounts Payable
Accounts Receivable

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