About the Role
Thaifoon Hospitality Group is seeking a passionate Restaurant Manager (RM) who will play a key leadership role in ensuring the smooth and successful daily operation of the restaurant. You are responsible for maintaining the highest standards of service, food quality, and restaurant cleanliness while fostering a positive and inclusive workplace culture that motivates team members and enhances the guest experience. You will lead, train, and develop staff to deliver exceptional performance, ensuring that brand standards are consistently upheld. In addition, you will support the restaurant’s financial objectives by managing resources effectively, controlling costs, and contributing to strategies that drive growth and profitability.
Key Responsibilities
Leadership and Culture
- Lead with calm confidence, professionalism, and strong energy
- Build a motivated, disciplined, positive team environment
- Address attitude/energy issues immediately and respectfully
- Coach, guide, develop and uplift team members
- Conduct weekly shift meetings & training moments
- Responsible to identify hiring opportunities and execute timely recruitment, and training
- Identify and develop future team leaders (shift leads, supervisors, etc.)
- Leadership will be evaluated through periodic staff feedback reviews
Guest Experience and Brand Protection
- Always ensure exceptional hospitality
- Uphold the Soi Thaifoon brand values & culture
- Handle guest feedback and issues promptly and professionally
- Maintain atmosphere - music, lighting, cleanliness, flow, vibe
- Uphold grooming, etiquette, service flow, timing and cleanliness standards
- Strive for consistent Mystery Shopper & Audit scores that exceed the company minimum
Operational Excellence
- Follow and enforce all Soi Thaifoon/Thaifoon group SOPs and systems
- Maintain food quality, presentation, consistency, and portioning
- Ensure all cleaning procedures are executed according to SOP and reviewed for quality
- Responsible for all operational expenses such as labour, inventory and waste controls etc.
- Complete weekly business reporting to ownership
- Requires flexible hour availability including night shifts, weekends and holidays
- Performing other duties as needed to ensure the restaurant and company’s success
Safety and Compliance
- Maintain compliance with food safety laws
- Remain compliant with health inspections, and maintain sanitation standards
- Follow all food safety SOP’s and communicate any opportunities
- Maintain all logs such as temperature, cleaning, and food safety
- Communicate any guest and staff incidents to ownership immediately
Qualifications
- Minimum 2 years in a leadership role within the hospitality or restaurant industry.
- Minimum 2 years in customer service.
- High School Diploma or equivalent (GED) required.
Knowledge & Skill
- Ability to thrive in a fast-paced environment while exercising problem-solving skills and handle multiple tasks.
- Proven experience as a General Manager or similar executive role in hospitality.
- Strong leadership skills and business acumen.
- Deep understanding of diverse business processes and strategy development.
- Excellent interpersonal and communication skills.
- Knowledge of data analysis and performance/operation metrics.
- Familiarity with MS Office and various business software (e.g., ERP, CRM).
- Ability to effectively manage time and prioritize tasks.
Thaifoon Group is committed to Employment Equity and inclusivity. Accommodations are available upon request during the recruitment process.