Quality & Food Safety Systems Specialist – St. Stephen, NB
Who We Are
Founded in 1873, Ganong stands as Canada's oldest family-owned and operated chocolate company. With a rich heritage and unwavering commitment to quality, we proudly produce our renowned confections in Canada’s Chocolate Town - St. Stephen, New Brunswick.
Driven by our purpose to inspire life’s sweetest moments, we continue our long-standing tradition of crafting high-quality confections while delivering unique value to our customers. Guided by our core values of safety, integrity, boldness, quality, heritage, and fun, we foster a culture where people and ideas thrive.
The Role
Reporting to the Quality Manager, the Quality & Food Safety Systems Specialist will play a key role in advancing Ganong's Quality, Food Safety, and Sanitation systems through digital innovation, AI-powered tools, and continuous improvement.
This exciting role combines technology, problem-solving, and employee development to create practical solutions that simplify processes, improve efficiencies, and strengthen food safety compliance.
Working closely with cross-functional teams, you'll identify opportunities to enhance digital systems, develop user-friendly tools, and turn data into meaningful insights. Just as importantly, you'll help bring these improvements to life by providing hands-on training, coaching employees, and building confidence in new technologies.
The Opportunity
Join Ganong and become part of our story, where crafting confections to inspire life's sweetest moments is at the heart of everything we do. Guided by our commitment to safety, quality, and innovation, we offer an inclusive and collaborative culture that blends our proud heritage with forward-thinking ideas.
This is a unique opportunity to help shape the future of our Quality and Food Safety systems, introduce innovative digital solutions, and empower employees to embrace new ways of working. Your contributions will make a meaningful impact on how we work, learn, and continuously improve.
Who You Are
You're a curious, creative, and solutions-focused individual who is passionate about technology and finding better ways of doing things. You enjoy exploring emerging digital tools, including AI and automation, and turning innovative ideas into practical solutions that make everyday work easier.
You're equally passionate about people. Whether you're introducing a new digital tool, delivering hands-on training, or helping a colleague navigate a new system, you communicate with patience, enthusiasm, and clarity. You understand that successful innovation isn't just about technology - it's about empowering people to use it confidently.
You thrive in a collaborative environment, enjoy solving challenges, and bring a strong attention to detail to everything you do. You're comfortable working with data, managing multiple priorities, and supporting continuous improvement while maintaining high standards of quality and food safety.
Key Responsibilities
- Identify, develop, and implement innovative digital solutions, including AI-powered tools and automation, to improve Quality, Food Safety, and Sanitation processes.
- Develop and enhance digital forms, workflows, dashboards, and reporting tools within Redzone and other information management systems.
- Collaborate with employees and cross-functional teams to understand operational challenges and create practical, user-friendly solutions.
- Lead hands-on training, cross-training, and coaching initiatives to build employee confidence and capability with digital tools and systems.
- Create clear training materials, standard operating procedures (SOPs), and resources to support successful system adoption.
- Monitor and maintain quality and food safety data, ensuring accuracy, consistency, and compliance with established standards.
- Develop, track, and report key performance indicators (KPIs) to identify trends, support decision-making, and drive continuous improvement.
- Lead Redzone activities related to quality and food safety compliance metrics, collaborating with the Redzone Coordinator and other departments on system enhancements.
- Support internal and external audits, traceability exercises, compliance documentation, and corrective action processes.
- Gather employee feedback, evaluate system effectiveness, and continuously refine tools and processes to ensure improvements are sustained.
- Promote a positive approach to innovation, collaboration, and continuous improvement across the organization.
Qualifications
- Strong computer and digital technology skills, with an interest in AI, automation, and emerging technologies.
- Experience developing, implementing, or improving digital tools, workflows, or information management systems.
- Excellent communication and interpersonal skills, with the ability to engage, train, and support employees with varying levels of technical experience.
- Strong analytical, organizational, and problem-solving abilities, with a keen attention to detail.
- Ability to work independently, manage multiple priorities, and collaborate effectively across departments.
- Experience working with data management systems, reporting tools, or performance metrics.
- Experience with AI tools, automation platforms, or digital workflow solutions considered an asset.
- Familiarity with Redzone or similar manufacturing information systems considered an asset.
- Previous experience developing and delivering employee training considered an asset.
- Experience in a manufacturing or production environment preferred.
- Knowledge of quality assurance, food safety, sanitation, or regulatory compliance considered an asset.
Join Our Sweet Team
Become an integral part of Ganong as our Quality & Food Safety Systems Specialist, where innovation, collaboration, and continuous improvement help shape the future of our operations.
If you're excited about using technology to make a difference, empowering others through training, and contributing to a company where safety, quality, boldness, and fun are truly valued, this could be the perfect next step in your sweet career.
Apply online today!
We're actively reviewing and interviewing eligible candidates on a rolling basis, so don't delay submitting your application. We appreciate all applicants' interest, but only those selected for interviews will be contacted.
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