The Community Navigator manages resource information and customer experience across all 211 channels to ensure accuracy and consistency. They are responsible for safeguarding county resource data and translating it into actionable community insights.

Requirements

The role is designated as an entry-level position within the philanthropic services sector. Candidates are expected to act as local stewards for essential support services including housing, food, and health.

Experience

0 to 2 years

Working hours

40 hours per week

Job type

Full-time

Work arrangement

On-site

Skills

Resource management
Customer experience
Data analysis
Community insight
Crisis support
Information management

Visa sponsorship

Not detected in the job text

Keywords

211 Resource Manager
Community Navigator
Resource Management
Customer Experience
Data Analysis
Community Insight
Philanthropic Services
Crisis Support
Information Stewardship
Social Services

Original job description

The 211 Resource Manager's charge is ensuring the information, content, and customer experience are accurate, consistent, and current across all channels, managing the operator relationship, safeguarding the quality of the county's resource information, and turning 211 data into community insight.

This role is the local steward of a high-trust service that connects residents to housing, food, health, crisis, and other essential support.

Learn More & Apply

Apply by Oct 13, 2026

Apply About employer

Report this job