Dispatch Representative
In-person/onsite job. MonâFri, 8:30am-5:00pm
703 Evans Avenue, Suite 300, Etobicoke, ON M9C 5E9
With our core values â People People People, Community Responsibility, Customer Focus, Excellence through Quality â we hope to empower our employees to achieve the mission of OOCL.
What is OOCL?
OOCL is one of the world's largest integrated international container transportation, logistics and terminal companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia.
Within our organization, Dispatch Representative is in the Operations department that works directly with terminals, rails, depots, motor carriers and suppliers in the region daily. Specifically, Operations is ensuring all equipment is in good order and moving timely. This is accomplished through the use of internal systems for planning and monitoring equipment flows, managing empties to booking ratios, ensuring empty availability for vessel repositioning, while making sure no equipment is idling in the region.
OOCL offers a comprehensive benefits package including:
- RRSP / DPSP
- Paid Vacation
- Separate sick time off
- Federal and floating holiday pay
- Medical, Dental, and Vision
- Long-term Disability
- Voluntary Supplemental Life
- Education Assistance Program after first 12 months of employment
Dispatch Representative Job Responsibilities:
- Dispatch system generated Job orders to various Trucking Vendors.
- Handle/monitor various truck moves.
- Monitor all dispatched job orders to ensure appointments are made, last free day adhered to and cut off dates met.
- Communicate all items not meeting OOCL requirements directly to Supplier and as needed escalate to Department Management.
- Communicate with the customer service team for any shipment related items that needs Customer involvement.
- Communicate with our operations group regarding any concerns or shortcomings related to supplier performance/power availability.
Minimum Requirements:
- Knowledge of Microsoft Office Suite
- Vendor relations experience
- Excellent verbal and written communication
Preferred Skills:
- Customer relations telephone techniques, ability to multi-task
- Experience with store door process and import/export process
- Understanding of government rules and regulations
- Intermodal operations
- Attention to detail
The annualized base compensation for this position is $47,000.00 CAD to $53,000.00 CAD excluding fringe benefits. If hired at OOCL, the final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors, we also consider internal equity as part of any final offer. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. All full-time employees enjoy these outstanding benefits, while in a safe, friendly, clean, business casual office environment.
All employment is contingent upon the successful completion of a background check.
OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocl.com.
