Company Description
Opti-Tech Scientific Inc., founded in 1989, is a leading Canadian supplier of scientific equipment, specializing in optical and digital microscopy, metallography, hardness testing, furnaces, ovens, and metrology solutions. The company is strongly solution-focused, offering advanced, innovative products supported by a knowledgeable sales and customer service team. Opti-Tech provides onsite expert instrument installation, operation training, and image optimization training to support customer growth and daily operations. The team receives continuous training on the latest technologies and applications, ensuring up-to-date expertise. Product Specialists support customers in both official languages in Canada, reflecting the company’s commitment to accessible, high-quality service.
Job Summary
We are seeking an experienced Hardness Calibration Technician to install, calibrate, maintain, and repair hardness testing equipment (Rockwell, Brinell, Vickers, Leeb/portable, and micro-hardness testers) at customer sites and in-house. The ideal candidate combines mechanical and electronic troubleshooting skills with strong customer service abilities, ensuring testing equipment meets accuracy standards and regulatory/quality requirements (e.g., ASTM, ISO, ANAB/A2LA accreditation needs).
While this role is focusing on Hardness Calibration, we are interested in a candidate who can transition into a wider service and calibration role including optical instruments and industrial ovens and furnaces
We're looking for an innovator and critical thinker, who is eager to challenge the status quo, is willing to contribute new ideas and take responsibility. If you are passionate about your work and are looking for a position where you can make a tangible impact, we want you on our team.
Key Responsibilities
- Perform on-site and in-house installation, indirect/direct calibration, verification, repairs, and preventive maintenance of hardness testing instruments (Rockwell, Brinell, Vickers, Knoop, portable/Leeb testers, and hardness testing machines)
- Travel to customer sites (manufacturing plants, labs, research facilities) to perform service calls within Canada
- Provide technical support and training to customers on proper equipment use, care, and basic troubleshooting
- Maintain accurate service records, calibration logs, and equipment history in CRM, or service management software
- Able to prioritise multiple projects and workloads, work on own initiative and contribute effectively as a team player
- Adhere to all safety protocols, including proper handling of test equipment, PPE use, and safe travel practices
- Stay current with evolving industry standards, equipment updates, and manufacturer-specific service bulletins
Required Qualifications
- Extensive knowledge and experience of hardness testing methods (Rockwell, Brinell, Vickers) and relevant ASTM/ISO standards. Minimum 2 years' experience
- College diploma in a technical field, technical certification in electronics, mechanical engineering technology, metrology, or a related field preferred
- Ability to read technical schematics, electrical drawings, service manuals, and calibration procedures
- Occasional international travel - a current valid Passport is required with the ability to travel to the USA and overseas for training
- Must have and maintain reliable personal transportation with Valid driver's license and clean driving record; ability to travel regular (day trips and overnight travel within Canada)
- Comprehensive knowledge of ISO/IEC 17025:2017, including calibration procedures, technical records, and measurement uncertainty and accreditation requirements
- Strong communication and customer service skills
- Basic computer proficiency (MS Office, service management/CRM software, Excel)
Preferred Qualifications
- Manufacturer-specific training/certification on hardness testing equipment brands (e.g., Wilson, Struers, Mitutoyo, Instron)
- Experience with metrology lab equipment beyond hardness testers (e.g., surface roughness, dimensional gauges, precision measuring instruments, optical/digital microscopes)
- Strong mechanical aptitude and electronics/electrical, electro-mechanical troubleshooting skills
Physical Requirements
- Ability to lift and carry test equipment and tool cases (up to 40–50 lbs)
- Ability to work in industrial/manufacturing environments (noise, machinery, varying temperatures)
What We Offer
- Competitive salary, plus mileage/travel reimbursement and per diem
- Health, dental, life, and vision insurance
- Ongoing manufacturer training and certification opportunities
- Tools and equipment provided
