Join us at Ottawa Community Housing, where we are more than a home to about 33,000 tenants across approximately 15,500 homes. As Ottawa's largest social and affordable housing provider, ranking second-largest in Ontario and fourth-largest in Canada, we're committed to enhancing tenant well-being through partnerships with local service providers and support agencies.
At OCH, diversity and equal opportunities are at the core of our workplace culture. We strive to mirror the vibrant communities of our city and have been honoured as the National Capital Region's Top Employer every year since 2018.
WE ARE PROUD BECAUSE EVERY DAY WE MAKE A DIFFERENCE!
Together, we're transforming tenants' lives by
“providing more than a home, because we care”.
What we offer:
Joining OCH means making a meaningful difference every day. We provide opportunities to positively impact your community in multiple ways. Recognizing that our employees are the cornerstone of our organization, we offer a comprehensive and competitive compensation and benefits package, flexible work options, professional development opportunities, health and wellness programs, and more.
What we seek:
OCH is currently seeking a dedicated Manager, Preventative Maintenance Programs to be responsible for the portfolio-wide delivery of the Home Assessment, Fire Life Safety (FLS) inspection and Electrical Safety Authority (ESA) deficiency correction programs, including associated minor repairs, documentation and compliance reporting, and ensuring compliance with related statutory requirements. Under the guidance of Senior Manager, Tenant Experience Operations, the Manager will monitor, evaluate and manage the operation of assigned area of responsibility, manage financial resources, provide overall supervision and direction to a team of maintenance and administrative staff, coordinate with Tenant Experience and Asset Management Operations teams across the portfolio, and drive continuous improvement.
Manager, Preventative Maintenance Programs (PMP) with OCH:
In this leadership role, you will have a direct impact on tenants' quality of life by ensuring homes and buildings are safe, well-maintained, and compliant with fire, electrical, and housing standards. Through proactive inspections, preventative maintenance programs, and timely corrective actions, you will help create healthier, safer living environments while reducing risks and service disruptions for tenants. This work directly supports Ottawa Community Housing’s strategic plan by advancing operational excellence, strengthening tenant safety and well-being, and preserving housing assets to ensure sustainable, high-quality homes for the communities OCH serves.
As a Manager, Preventative Maintenance Programs, some of the things you will do include:
- Manage the delivery of compliant Home Assessment, Fire Life Safety inspection and ESA deficiency correction programs, including annual Home Assessments, weekly and monthly building walks and annual fire-rated door inspections
- Ensure that Fire Life Safety deficiencies and ESA defects identified through inspections are corrected within established timelines, including ESA corrective action reported within 30 days, and coordinate building-system follow-up with Asset Management Operations
- Manage the completion of all identified checks, inspections, drills and tests, the completion of all required records, fire log books, Fire Safety Plans and documentation and adherence to OCH policies and procedures and all statutory requirements, including applicable Codes (e.g., Fire, Building, Electrical safety), regulations, by-laws and standards
- Lead the implementation of new and amended regulatory requirements within area of responsibility (e.g., Ontario Fire Code carbon monoxide alarm requirements), including building-level audits, procedure updates and staff training, in consultation with Ottawa Fire Services as required
- Manage contracted services for areas of responsibility, including the procurement, monitoring and evaluation of contractors, working in collaboration with Business Services and Asset Management Operations, as required
- Work with internal staff and external contractors to ensure the timely and environmentally responsible delivery of all programs and services within area of responsibility
- Ensure accurate and timely use of OCH’s computerized work-order, mobile inspection, financial and reporting systems, including to create, assign, monitor, manage and document work, and validate and approve invoices
- Provide leadership and overall management of unionized staff within areas of responsibility, including assigning, monitoring and evaluating work, setting work plans, priorities and expectations, coaching, developing and motivating staff, and ensuring effective service delivery
- Identify, plan for and manage human resources needs for assigned area of responsibility, including hiring, termination, discipline, investigations and grievances, in accordance with the collective agreement
- Receive, investigate and respond to inquiries and complaints, working with other resources as required and ensuring appropriate documentation and timely follow-up
- Identify and escalate preventative and capital maintenance requirements for area of responsibility and support the development and implementation of related plans, projects and initiatives
- Manage home and site condition assessments and inspections to identify maintenance, pest, safety and energy-efficiency requirements and to evaluate work performed by contractors and staff
- Lead program governance and scheduling across networks, coordinating staff capacity, access and priorities with Tenant Experience Managers, Hub teams and Asset Management Operations, and communicating risks, blockers and corrective actions to leadership
- Develop and maintain documented workflows, procedures and training for program staff
- Supports the integration of newly acquired properties into Fire Life Safety, ESA and Home Assessment programs
- Manage the effective and efficient operation of areas of responsibility, monitoring and reporting on targets, scorecards and key performance indicators (e.g., Home Assessment completion, ESA defect correction, building walk completion), and driving continuous improvement
- Ensure the appropriate preventative maintenance, repair and follow-up for assigned vehicles
- Support the preparation of and manages assigned budgets, monitors expenditures, ensures the timely validation and approval of invoices, and ensures costs are controlled
- Provide after hours on-call management on a rotational basis and in accordance with the Emergency Management Plan
- Support emergency planning, and the implementation of the Emergency Management Plan as required
- Ensure staff and contractors follow OCH’s asbestos and designated substances management program, and that hazardous materials encountered in the course of work are handled and disposed of safely in accordance with statutory requirements and OCH policies and procedures
- Participate in management team meetings, departmental and corporate workgroups, committees and initiatives as identified
- Work in collaboration with other staff in a team approach to service delivery
- Ensure the timely investigation, response to, and documentation of all workplace incidents
- Ensure that own work and the work of all staff aligns with OCH values, interests, plans and objectives
- Ensures that own work and the work of all employees is carried out in accordance with applicable health, safety and privacy legislation, policies and procedures, and all other legislation, policies and procedures relevant to area of work
As a Manager, Preventative Maintenance Programs, you can look forward to:
- Meaningful work that improves tenant lives through safe, stable housing
- The opportunity to help build stronger, more inclusive communities across Ottawa
- A role with a purpose-driven, award-winning housing organization
- An inclusive culture where you can be your authentic self and feel you belong
- Career growth through training, mentorship, and development
- Opportunities to engage in DEI initiatives, peer programs, and volunteering
- Competitive compensation with a Total Rewards package and pension to support your health, wellbeing, and family
- Pride in contributing to work that makes a lasting difference in your city
What you bring:
Education & Experience:
A typical candidate will have the following qualifications and experience. Exceptional candidates with different qualifications will be considered at the discretion of the employer if demonstrated experience, knowledge, and ability warrant.
- Completion of a post-secondary education in a related field (e.g., building technology, facilities or property management, engineering technology), or an equivalent combination of education and experience
- A minimum of five (5) years of related experience in building maintenance, property operations or fire life safety programs, including experience managing staff
- Experience managing staff in a unionized environment is an asset
- A Property Management designation (e.g., BOMI, RPA, FMA, CPM) or a relevant trades certification (e.g., Red Seal) is an asset
- Knowledge of best practices for maintaining building systems, preventative maintenance and routine building maintenance
- Knowledge of pest management practices sufficient to identify and refer pest conditions found during home assessments
- Understanding of the diverse needs, abilities and social, economic, cultural and other factors present in OCH tenant communities, including poverty, disability, mental health, age and cultural diversity
- Knowledge of energy conservation measures and environmental hazards sufficient to identify opportunities and risks during assessments and refer them to the appropriate teams
- Knowledge of OCH standards and specifications related to maintenance service contracts, materials, and supplies
- Knowledge of property risk management, safety and emergency preparedness and response
- Knowledge of the Ontario Fire Code, including requirements for Fire Safety Plans, fire log books, fire-rated doors and carbon monoxide alarms, sufficient to direct staff and contractors in complying with the requirements of complex fire safety systems
- Knowledge of Electrical Safety Authority requirements, including the timely correction and reporting of electrical deficiencies
- Knowledge of project and time management practices
- Knowledge of Microsoft 365 applications (e.g., Excel, Teams, SharePoint, Power Apps), mobile inspection tools, and work-order and financial systems
- Understanding of the values, vision and mission of Ottawa Community Housing and a commitment to support those objectives
- Knowledge of applicable health and safety legislation, including the Occupational Health and Safety Act and O. Reg. 278/05 (Designated Substance – Asbestos on Construction Projects and in Buildings and Repair Operations), and the rights and responsibilities of workers and supervisors
- Knowledge of collective agreement administration and labour relations practices in a unionized environment
- Must be familiar with all applicable statutory requirements, policies, procedures and guidelines relevant to area of work
Skills and abilities:
- Ability to manage contractors, including the ability to evaluate and manage performance
- Ability to influence and convey key messages in an effective and compassionate manner
- Understanding of related contractual and legal documents
- Ability to identify and implement ongoing business process improvement
- Ability to use data, scorecards and dashboards to monitor performance, identify risks early and drive corrective action
- Ability to manage competing priorities among regulatory, preventative and responsive work and to deploy staff capacity effectively
- Ability to lead staff through change, including new service delivery models, procedures and technology
- Proficient in the use of information technology such as mobile devices and computer systems in the performance of work
- Oral fluency and reading and writing abilities in English is required
- Oral fluency and reading and writing abilities in French is preferred, but may be required to meet operational requirements
- An ability to speak additional languages commonly used by OCH tenants is an asset
Other requirements:
- Satisfactory Criminal Records Check
- Must possess a valid "G" driver's license or equivalent and have access to a vehicle for business purposes
- Ability to work outside of regular business hours, including participating in an on-call rotation
- Ability to perform regular on-site inspections, including travel between sites, extended walking and standing, and occasional lifting
Work conditions:
- This is permanent on-site position with full-time hours (36.25 hours per week).
Other details about the role:
Affiliation: Management
Salary: $105,573.07 to $132,027.01
OCH is committed to providing accommodations for people with disabilities. If you require an accommodation, please notify Human Resources and we will work with you to jointly address your needs.
BUILD YOUR FUTURE. INSPIRE CHANGE. MAKE AN IMPACT.
Apply now!
