Join a Growing Canadian Retail Brand Built on Service, Style, and Relationships
Our client is an established BC-based retail business with a strong reputation for quality, authenticity, and customer care. With multiple showroom locations, a loyal customer base, and a product offering centered around well-designed, durable home furnishings, the business has built its brand around a refreshingly human approach to retail - one that prioritizes trust, relationships, and helping customers create homes they genuinely love.
As the business continues to grow across retail, online, and warehousing operations, this role offers the opportunity to step into a leadership position where your impact is visible every day - on the team, the customer experience, and the overall performance of the store.
The Opportunity
This is a role for someone who wants to do more than manage a showroom. As Store Manager, you’ll act as the operational and cultural anchor of the location - creating an environment where customers feel welcomed, staff feel supported, and the business runs with clarity, consistency, and heart.
You’ll lead the team, drive sales performance, elevate the customer experience, and ensure the showroom reflects the warmth and quality of the brand. Beyond daily operations, this role also plays an important part in growing the store’s local footprint through partnerships, events, and community relationship-building. It’s an ideal opportunity for a hands-on retail leader who loves coaching people, building customer relationships, and bringing structure and energy to a fast-moving environment.
What You’ll Own
Team Leadership & Customer Experience
- Lead, coach, and develop store staff across hiring, onboarding, training, scheduling, and performance management
- Build a warm, collaborative, high-performing team culture rooted in service, accountability, and professionalism
- Drive a consistently strong customer experience across all touchpoints, from initial engagement through after-sales support and issue resolution
- Create a showroom environment where customers feel welcomed, heard, and confident in their purchase decisions
Sales Performance & Community Growth
- Drive store sales and profitability by setting clear targets, monitoring performance, and executing promotional initiatives
- Use customer insights and sales data to improve conversion, productivity, and overall store performance
- Help grow the store’s community presence through local partnerships, events, and relationship-building initiatives
- Work cross-functionally with marketing and leadership to support promotions, local awareness, and business development opportunities
Operations, Merchandising & Inventory
- Oversee daily showroom operations, including opening/closing procedures, cash handling, security, and policy compliance
- Maintain a clean, organized, visually compelling showroom that reflects the brand and supports sales
- Execute merchandising updates, seasonal refreshes, and product placement changes with a strong eye for both aesthetics and performance
- Manage inventory accuracy, stock movement, receiving, and coordination with suppliers, purchasing, and warehouse teams
What You Bring
- 3–7+ years of retail leadership, sales management, or showroom management experience, ideally in furniture, home goods, or another customer-focused retail environment
- Proven ability to hire, coach, motivate, and retain a strong retail team
- Strong sales acumen, with experience setting targets and driving revenue growth
- Confidence handling customer service issues, conflict resolution, and after-sales support
- Experience with inventory management, ordering, stock control, and day-to-day retail operations
- Proficiency with POS systems, scheduling tools, and basic reporting platforms
- A warm, authentic, people-first leadership style paired with strong operational discipline and attention to detail
- Excellent communication skills, sound judgment under pressure, and the ability to juggle multiple priorities in a fast-paced environment
- Experience planning events, building partnerships, or supporting community-based marketing initiatives is considered an asset.
Why This Role
This is an opportunity to step into a leadership role where your impact is immediate and visible - not just on store performance, but on the energy of the team, the customer experience, and the broader presence of the business in the local market.
You’ll join a well-established, independently owned Canadian brand with a strong reputation, a loyal customer base, and a culture that values honesty, connection, and long-term relationships. For the right leader, it offers the chance to run a showroom with real ownership, contribute to a growing business, and build a meaningful career in a company that still feels human.
Compensation
- Target base salary: $72,000–$85,000
- Bonus
- Benefits
Please note that the salary range for this position is structured to reflect different stages of proficiency within the role. Compensation at the lower end applies to individuals developing core competencies, while higher compensation is associated with demonstrated expertise and sustained performance. Final offers are determined by the client based on candidate experience and organizational requirements.
