Job Title: IT Service Management & Analytics Specialist
Location: Montreal, QC
Work Arrangement: Onsite (hybrid)
Employment Type: Contract
Duration: 12 Months
Domain: BFSI
Pay Rate: CAD 55-60/hour Incorporated
Application Deadline: Sep 30st, 2026
SKILLS REQUIRED
Mandatory Skills:
- Strong experience in IT Service Management (ITSM), including Incident, Problem, Change, and Service Management processes.
- Hands-on experience with ServiceNow or other enterprise ITSM platforms.
- Strong analytical and critical-thinking skills with experience analyzing operational, service, and performance data.
- Proven ability to develop dashboards, KPIs, reports, and management-level operational insights.
- Proficient in Power BI, Excel, and other business intelligence and analytics tools.
- Strong project coordination, stakeholder management, and organizational skills across multiple teams.
- Ability to collaborate effectively with technical, risk, control, audit, and business teams.
- Excellent communication and presentation skills, with experience using Microsoft 365 tools such as SharePoint and Teams.
EEOC Compliance:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.
DISCLAIMER
AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.
