Job Title: ITSM Analytics & Specialist
Location: Montreal
Work Arrangement: Hybrid: 3-days a week
Employment Type: Contract/Fulltime
Duration: 12 Months
Domain: BFSI
Pay Rate: CAD $58-60/hr. Incorporated.
Application Deadline: September 30th, 2026
Face 2 Face interview required
SKILLS REQUIRED.
We are looking for an experienced ITSM / Service Management Analyst with strong expertise in IT service operations, reporting, and stakeholder management.
Required Skills
- Strong knowledge of ITSM / ITIL practices.
- Hands-on experience with ServiceNow or similar ITSM tools.
- Strong analytical and critical-thinking skills.
- Proficiency in Power BI and Excel.
- Experience with dashboards, KPIs, reporting, and data analysis.
- Excellent stakeholder management and communication skills.
- Strong organizational and project coordination abilities.
- Experience working across technical, risk, control, audit, and business functions.
- Knowledge of Microsoft 365, SharePoint, and Teams.
Key Responsibilities
- Support ITSM practices including Incident, Problem, Change, and Service Management.
- Work with ServiceNow or comparable enterprise ITSM platforms.
- Analyze operational, service, and performance data to identify trends and opportunities.
- Develop Power BI dashboards, KPIs, reports, and management-level insights.
- Coordinate projects and initiatives across multiple technical and business teams.
- Collaborate with Risk, Control, Audit, and Business stakeholders.
- Present complex operational information clearly to senior leadership.
- Manage competing priorities and drive cross-functional initiatives.
- Use Microsoft 365, SharePoint, and Teams for collaboration and reporting.
EEOC Compliance:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.
DISCLAIMER
AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.
