The Residence Coordinator plays a key leadership role in the day-to-day operations of one or more SHSS staffed homes, ensuring high-quality, trauma-informed care for children and youth with complex needs. The role includes frontline staff supervision, implementation of SHSS Service Plans, coordination of household needs, and support for documentation and licensing compliance. The Residence Coordinator promotes a safe, inclusive, and structured care environment that aligns with Pacific Coast’s values and the SHSS service model.
REPORTS TO: Program Manager, Children’s Services
Location: West Kelowna (Travel required)
Dates: Thursday – Sunday 7:00 am – 3:00 pm (Administrative on-site)
Mondays 7:00 am – 3:00 pm (Frontline)
KEY DUTIES & RESPONSIBILITIES:
Program Implementation & Oversight
• Support and guide front-line staff in delivering care as outlined in the SHSS Service Plans.
• Monitor day-to-day routines, schedules, and the care environment to ensure consistency and structure.
• Promote trauma-informed and culturally safe practices.
Staff Supervision & Team Leadership
• Provide supervision, coaching, and mentoring to front-line staff.
• Create and manage staff schedules, shift coverage, and ensuring 24/7 support.
• Participate in onboarding, orientation, and informal performance feedback.
• Respond to urgent incidents and behavioral escalations; lead debriefs and reviews
Care Setting Readiness & Safety
• Ensure cleanliness, safety, and regulatory standards are maintained across all assigned homes.
• Report maintenance and supply needs.
• Monitor implementation of health and safety protocols (WorkSafeBC, OHS, emergency drills).
Documentation & Compliance
• Oversee daily documentation (logbooks, medication records, CIRS, etc.) to ensure quality and consistency.
• Support staff to complete documentation accurately and timely.
• Maintain inventory and petty cash records.
Collaboration & Communication
• Act as a liaison between front-line staff and the Program Manager.
• Participate in team meetings, planning sessions, and case reviews.
• Support children and youth in appointments or community inclusion activities as needed.
This role is essential in ensuring quality day-to-day care in staffed homes and supports the delivery of consistent, child-centered services aligned with the SHSS framework.
What you bring- A degree in one of the humanities, social sciences or related field with educational preparation
- A degree or diploma in a relevant field within human or social services
- A minimum of 3 years of related experience, including at least 1 year in a supervisory or administrative role (or an equivalent combination of education, training, and experience)
- Specialized training in behaviour modification, support for children under 12 with diverse needs, attachment-based parenting approaches, and relationship-focused interventions
- Knowledge and practice of trauma-informed care and culturally safe service delivery.
- Must be willing to undergo a Criminal Record Check and attain clearance
- Valid first-aid and CPR certification.
- Unrestricted Class 5 Driver’s license. If driving a commercial company vehicle, a Class 4 license is required.
- Ability to work effectively as part of a team.
- Ability to communicate clearly and effectively with other staff, professionals and families.
- Ability to critically self-evaluate own performance
- Any qualifications or skills required of the Licensing Officer or the funding body.
Why you'll love it here
Pacific Coast Children’s Resources offers work you can feel fulfilled by through quality programs and services to people who live with disabilities that promote independence, self-growth, and community integration. Since its inception in 2010, Pacific Coast Children's Resources has steadily expanded, creating dynamic environments to work and learn. We encourage you to partner with us in fostering healthy, energetic lives by showcasing your passion for care, connecting to the communities we serve and collaborating in our culture of teamwork that makes Pacific Coast Children's Resources a great place to work.
What we offer- On-the-job training including MANDT, JOHS, Diversity and Inclusion, Medication Safety,
Confidentiality and Privacy, Trauma-Informed Practice, First Aid and CPR re-certification - Competitive Salary of $35.82 - $41.13 an hour
- Comprehensive Medical, Dental, and Vision care benefits package.
- Career development opportunities
- An inclusive, supportive work environment and community involvement
- A caring, fun, ambitious and supportive team
We believe that a strong commitment to diversity & inclusion enables us to truly make services better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Our goal is to ensure at every interaction all are welcome, comfortable, and safe.
At Pacific Coast Children's Resources, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is close to what we’re looking for, please consider applying.
We thank all applicants for their interest; however, only those considered for an interview will be contacted.
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