IT support technician jobs in New Westminster, BC and nearby

Within 25 km

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Added 20 hours ago
IT Support Specialist
NextGen Automation
Burnaby, BC
The Service Desk Technician is the first point of contact for reactive client support and is responsible for owning technical issues from initial response through resolution or appropriate…
Added 20 hours ago
Senior IT Support Specialist
Marcon Construction
Vancouver, BC
Marcon is seeking an experienced Senior IT Support Specialist to provide reliable, responsive IT support across our Vancouver office and construction sites throughout the Lower Mainland.…
Added 20 hours ago
DC
Co-op IT Support
Dometic Corporation
Richmond, BC
- $21 to $25 CAD / hour
- Full-time
We are on a journey of continuous growth – now looking for our next star – a passionate Co-op IT Support. This position reports to the Director of Information Technology and will work in…
Added 21 hours ago
RC
IT Support Analyst
Randstad Canada
Burnaby, BC
- $55,000 to $65,000 CAD / year
- Full-time
The Technology team provides essential IT services and systems that enable retail and support office teams to perform effectively and deliver an exceptional customer experience.
Added 21 hours ago
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Desktop Support Technician
Teck
Vancouver, BC
- Contract
- On-site
Reporting to the Team Lead, End User Computing, the Desktop Support Technician is responsible for delivering day-to-day Site Support services at Teck’s Vancouver office.
Added 21 hours ago
SD
Help Desk Analyst Level 2
Symbiotic Digital
Coal Harbour, BC
- Contract
Must have Government of Canada Secret Security clearance
Added 1 day ago
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Junior Technical Support Representative
FISPAN
Vancouver, BC
- $52,000 to $60,000 CAD / year
- Full-time
Work with clients and partners to troubleshoot technical support topics including ERP, Platform and Payment related issues
Added 1 day ago
FN
Service Desk Analyst
First Nations Health Authority
Vancouver, BC
- Full-time
The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.
Added 3 days ago
F
Service Desk Analyst
Fasken
Vancouver, BC
- $70,000 to $76,000 CAD / year
- Full-time
…Participation in a fixed rotation providing after-hours remote IT support is required, and flexibility to work outside regular business hours may be necessary to meet business…
Added 4 days ago
N
IT Support Specialist - Onsite
Nucleus
Vancouver, BC
- Full-time
The successful candidate must have experience supporting Mac users in a business setting · Must have experience with Microsoft 365 and Azure administration
Added 4 days ago
IT
Equipment Technical Support Representative
Inland Truck & Equipment
Langley (City), BC
- $85,000 to $100,000 CAD / year
- Full-time
Inland is seeking an experienced Equipment Technical Support Representative to grow our Corporate Equipment Service Support team by providing advanced technical support for forestry and…
Added 4 days ago
PR
Senior Help Desk Technician
Pacific Reach
Vancouver, BC
- $55,000 to $65,000 CAD / year
- Full-time
We’re looking for a Senior IT Helpdesk Technician who combines strong technical troubleshooting skills with dependable customer service and a commitment to resolving problems thoroughly.…
Added 4 days ago
Desktop Support Analyst
Simon Fraser University
Burnaby, BC
…School, Faculty and University, the team provides technical support, maintains reliable computing resources, and helps ensure technology effectively supports teaching, learning and research…
Added 10 days ago
RS
VRF & Ductless Technical Support Representative
Refrigerative Supply Limited
Burnaby, BC · Coquitlam, BC · Langley (District), BC · Vancouver, BC
- $85,000 to $100,000 CAD / year
- Full-time
Must have excellent knowledge of Ductless systems design and application · Must have demonstrated HVAC-related troubleshooting skills
Added 10 days ago
DA
Junior IT Support Specialist
Destination Auto Group
Burnaby, BC
- $40,000 to $48,000 CAD / year
- Full-time
…2024-Destination Auto Group is looking for a Full-Time Junior IT Support Specialist to join our busy head office department! This is an entry level…
Added 11 days ago
A
Local Technical Support Analyst
Accenture
Vancouver, BC
- Full-time
The Technology Support: Local (LTS) Canada Desktop Support Analyst reports directly to the LTS Canada CS&S Lead and the Canada GU-ITI Lead and has the following Provide workstation support…
Added 11 days ago
UA
IT Support & Security Specialist
Urban Academy
New Westminster, BC
- $70,000 to $85,000 CAD / year
- Full-time
The IT Support & Security Specialist plays a dual role in ensuring the stability of IT systems while maintaining cybersecurity across the organization. This position is responsible for…
Added 12 days ago
OI
Global IT Support Engineer
Orbis Investments
Burnaby, BC
- Full-time
Our End User Support team in Vancouver is hiring a Global IT Support Engineer to keep colleagues in eight countries productive and secure. You will be the first point of contact for…
Added 12 days ago
OC
Global IT Support Engineer
Orbis Corporation
Vancouver, BC
- $70,000 to $80,000 CAD / year
- Full-time
Our End User Support team in Vancouver is hiring a Global IT Support Engineer to keep colleagues in eight countries productive and secure. You will be the first point of contact for…
Added 12 days ago
MB
IT Support Analyst - Contract
Martin Brower
New Westminster, BC
- Contract
The IT Support Analyst will provide Level 2 and Level 3 support for business applications and devices. This position is accountable for resolving complex computing, networking, and…
Added 16 days ago
M
Senior IT Support Specialist
Marcon
Vancouver, BC
- $75,000 to $90,000 CAD / year
- Full-time
Marcon is seeking an experienced Senior IT Support Specialist to provide reliable, responsive IT support across our Vancouver office and construction sites throughout the Lower Mainland.…
Added 21 days ago
A
It Support
Actalent
Burnaby, BC
- $28 to $35 CAD / hour
- Contract
Job Title: IT Support / Systems AdministratorJob Description
Added 28 days ago
TR
Desktop Support Technician Co-op
Teck Resources Limited
Vancouver, BC
- $4,108 to $5,183 CAD / month
- Full-time
Take the next step in your career by applying for the Desktop Support Technician Co-op role. We review applications on a rolling basis and encourage you to apply, even if your background…
Added 29 days ago
AR
IT Support Technician
ABC Recycling Ltd.
Burnaby, BC
- $60,000 to $75,000 CAD / year
ABC Recycling Ltd. is seeking an IT Support Technician that will be based out of our Burnaby, B.C. location. The IT Support Technician will be responsible for frontline IT support and…
Added 29 days ago
Senior IT Support Engineer
Pantheon Systems, Inc
Vancouver, BC
Pantheon is looking for a highly capable Senior IT Support Engineer to join our Information Technology team in Vancouver. You will provide thoughtful, hands-on support to Pantheon’s…

Pacific Reach

Senior Help Desk Technician

Vancouver, BC, Canada

$55,000 to $65,000 CAD / year · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $55,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

About Us

Pacific Reach Properties (PRP) and West Coast Seniors Housing Management (WCSHM) are leaders in property development, construction, property management, and seniors housing operations.

With an integrated development and construction team, PRP acquires, improves, and professionally manages multi-family and commercial properties throughout North America, enhancing tenant experiences and investment returns. WCSHM oversees one of the largest seniors housing portfolios in British Columbia, with a focus on service, trust, and a positive working culture.

Our team is dedicated to delivering exceptional customer service while supporting our core values of integrity, quality, entrepreneurship, and stability.

About the Role

We’re looking for a Senior IT Helpdesk Technician who combines strong technical troubleshooting skills with dependable customer service and a commitment to resolving problems thoroughly. Supporting employees across our offices, properties, and seniors housing communities, you’ll help keep the technology they depend on working reliably every day.

Alongside providing day-to-day support, you’ll take ownership of issues through to resolution, keeping users informed and ensuring that troubleshooting, changes, and solutions are properly documented.

Success in this role requires sound judgment, initiative, and strong follow-through. You’re comfortable working independently, setting priorities based on business impact, and recognizing when additional expertise is needed. You communicate clearly with users at all levels, share your knowledge with colleagues, and help improve the consistency and quality of IT support.

This is a hands-on senior technical role, leading assigned technical tasks and contributing to deployments, upgrades, and service improvements. We’re looking for someone who brings practical experience, continues to learn, and takes pride in making technology more reliable for the people who use it.

Responsibilities

Monitor support channels throughout the day; receive, assess, prioritize, and resolve requests through the IT ticketing system, phone, and in person. Meet established service levels and response timeframes, addressing urgent issues, aging requests, and gaps in follow-up.
Take ownership of complex or escalated requests through resolution, providing timely updates and confirming that service has been restored.
Diagnose and resolve advanced hardware, software, printing, user account, email, and network connectivity issues through remote and on-site support.
Coordinate with other IT team members and external vendors to resolve issues beyond the Helpdesk’s scope, providing clear troubleshooting records and business impact assessments.
Investigate recurring incidents, identify underlying causes, and implement or recommend lasting solutions.
Provide patient, practical guidance to employees and communicate service disruptions, workarounds, and resolutions in plain language.
Install, configure, and deploy computers, peripherals, operating systems, and business applications.
Administer user accounts, email accounts, groups, and access permissions in accordance with approved procedures and security requirements.
Maintain accurate ticket records, asset information, and documentation of system configurations and changes.
Create and improve knowledge articles, troubleshooting guides, and standard procedures to support consistent service and knowledge sharing.
Recommend and help implement improvements to support workflows, endpoint configurations, and routine administrative tasks.
Take responsibility for assigned deployments, upgrades, migrations, and other project tasks, including planning, testing, documentation, and handover.
Follow approved security and change procedures, protect confidential information, and promptly report suspected security incidents or vulnerabilities.
Continue developing technical knowledge and share relevant findings and solutions with the team.
Provide occasional after-hours support for critical business issues and scheduled project work.

Qualifications and Abilities

A minimum of five years of progressive experience in IT helpdesk, desktop support, or a similar technical support role.
A diploma or degree in information technology, computer science, or a related field is preferred; an equivalent combination of relevant education, training, and practical experience will also be considered.
Strong hands-on knowledge of Windows desktop environments, Microsoft Office applications, and remote support tools.
Experience administering Active Directory users, computers, groups, and permissions, with a working understanding of Group Policy.
Experience supporting Windows print servers, file servers, shared-folder access, and permissions.
Experience administering and troubleshooting Microsoft 365 and Exchange, including user accounts, mailboxes, licensing, and access issues.
A practical understanding of TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity, with the ability to distinguish endpoint issues from broader network or infrastructure problems.
Strong analytical and troubleshooting skills, including the ability to investigate unfamiliar problems, identify underlying causes, and assess the impact of proposed solutions.
Demonstrated ability to independently resolve complex and escalated issues and recognize when to involve infrastructure specialists, management, or vendors.
Experience guiding or mentoring other technicians and creating clear, useful technical documentation.
Excellent written and verbal communication skills, with the ability to explain technical issues, business impacts, and next steps to different audiences.
A customer service mindset, with patience, professionalism, and a calm approach to urgent or sensitive situations.
Strong organizational skills, with the ability to manage competing priorities, maintain accurate records, and consistently follow through on commitments.
Sound judgment when working with privileged access, confidential information, and changes that could affect business operations.
A proactive approach to improving systems and support processes, along with a willingness to continue learning and apply feedback.

Additional assets: Experience with Jira, legacy and VoIP telephone systems, CCTV, access control systems, mobile device management (MDM), Microsoft Entra ID, Microsoft Intune, and PowerShell scripting or automation.

All successful applicants must pass a vulnerable sector criminal record check in accordance with applicable provincial requirements.

Working Conditions

This position is primarily office-based and involves providing both in-person and remote support to employees. Visits to company offices, properties, and seniors housing communities may be required to troubleshoot issues, deploy equipment, and support projects.

Occasional work outside regular business hours may be required to support critical issues, scheduled maintenance, or project implementation.

The role involves extended periods of seated, computer-based work and may require lifting and moving computer equipment weighing up to 23 kg (50 lbs).

The duties outlined above are indicative and may change as business requirements evolve.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide advanced help desk and desktop support to employees across offices, properties, and seniors housing communities, resolving and documenting technical issues through to completion. Lead assigned deployments, upgrades, and service improvements while maintaining user accounts, security procedures, support documentation, and clear communication with users and colleagues.

Requirements

Requires at least five years of progressive IT help desk, desktop support, or similar experience, with strong hands-on knowledge of Windows, Microsoft 365 and Exchange, Active Directory, servers, and networking fundamentals. Candidates should be able to independently resolve complex issues, prioritize work, communicate effectively, document solutions, and exercise sound judgment; a related diploma or degree is preferred, or equivalent education and experience.

Skills

Windows Desktop Support
Microsoft 365
Exchange Administration
Active Directory
Group Policy
Hardware And Software Troubleshooting
Network Connectivity Troubleshooting
TCP/IP, DNS, And DHCP
Print And File Server Support
User Account And Access Administration
Remote Support
Incident Management
Technical Documentation
Customer Service
Project Deployment And Upgrades
PowerShell

Visa sponsorship

Not detected in the job text

Keywords

Windows
Microsoft Office
Microsoft 365
Exchange
Active Directory
Group Policy
Microsoft Entra ID
Microsoft Intune
Jira
PowerShell
TCP/IP
DNS
DHCP
Wi-Fi
VPN
Windows Print Servers
File Servers
Mobile Device Management
VoIP
CCTV
Access Control
IT Help Desk
Desktop Support
Incident Management
Remote Support
IT Ticketing System
Endpoint Configuration
Technical Documentation
Change Management
Troubleshooting

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IT support technician jobs in New Westminster, BC and nearby

IT Support Specialist

Senior IT Support Specialist

Co-op IT Support

IT Support Analyst

Desktop Support Technician

Help Desk Analyst Level 2

Junior Technical Support Representative

Service Desk Analyst

Service Desk Analyst

IT Support Specialist - Onsite

Equipment Technical Support Representative