Overview
We are seeking reliable, professional, and customer-service-focused Security Officers to join our team at a high-end retail mall in Brandon.
This is a great opportunity for someone who enjoys working in a busy, people-focused environment rather than a traditional security setting. You'll spend your shifts conducting foot patrols throughout the mall, assisting shoppers and tenants, responding to incidents within retail stores, and helping maintain a safe and welcoming environment for everyone.
Your responsibilities will also include completing reports using TrackTik, assisting with lost and found property, supporting visitors who need assistance, and coordinating with contractors on-site.
With no overnight shifts, this role is ideal for someone looking for a stable, full-time position in a professional retail environment.
If you enjoy staying active, interacting with people, and making a positive difference throughout your workday, we'd love to hear from you!
Compensation & Schedule
- Hours: Full-time (40 hours per week, 5 days per week)
- Shift Structure: 8-hour shifts; start times vary based on operational needs
What Success Looks Like
In your day-to-day work:
- Maintain an approachable, professional security presence while conducting regular foot patrols throughout the mall's indoor and outdoor areas.
- Greet visitors and provide directions, information, and general assistance to shoppers, employees, and tenants.
- Respond promptly and professionally to tenant requests and security incidents occurring within retail stores.
- Complete accurate daily activity logs and incident reports using TrackTik.
- Coordinate with contractors on-site who are completing repairs, maintenance, or property upgrades.
- Handle lost and found property and assist with situations involving lost children, seniors, or other visitors requiring assistance.
- Identify potential safety hazards, suspicious activities, policy concerns, or property issues and respond according to site procedures.
- Assist with emergencies, conflict resolution, and de-escalation while maintaining a calm and professional approach.
- Remain focused, alert, and engaged throughout your shift, following all site rules, including keeping personal mobile devices put away while on duty.
Requirements
- Valid Manitoba Security Guard License.
- Current First Aid & CPR Level C certification from a CSA-approved provider.
- High School Diploma or GED equivalent.
- Proficient spoken and written English communication skills for incident reporting and daily interactions.
- Ability to comfortably stand, walk, and conduct foot patrols both indoors and outdoors for an 8-hour shift.
- Legal authorization to work in Canada.
- Strong customer service skills and the ability to interact professionally with shoppers, tenants, and visitors.
- Strong track record of punctuality, dependability, and professional conduct.
- Ability to use mobile reporting applications such as TrackTik, or willingness to learn.
Nice-to-Have Skills
- Prior experience working in retail security, customer service, or public-facing roles.
- Demonstrated experience using verbal de-escalation techniques in customer service settings.
What We Offer
We are certified as a Great Place to Work and believe in supporting our employees through hands-on training, fair management, and internal promotion. We provide company-sponsored training opportunities to help you build valuable skills for long-term career growth in security operations.
We are committed to an inclusive and accessible workplace. Accommodations are available upon request for candidates participating in any part of the recruitment and selection process.
Why Join Our Team?
Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
How To Apply
If you are dependable, customer-focused, and ready to contribute to a safe community environment, we welcome your application. Submit your resume today to be considered for our upcoming interview schedules.
