Job Summary: The Accounts Receivable Specialist is responsible for managing customer accounts and ensuring the timely collection of outstanding invoices. This role handles payment processing, account reconciliations, customer follow-up, and dispute resolution while partnering with project managers, sales teams, and customers to improve collections and reduce bad debt. The position also supports reporting, maintains accurate receivable records, documents collection activities, and contributes to process improvements and other departmental initiatives.
Responsibilities:- Contact clients through phone and email to ensure the timely collection of outstanding invoices
- Manage customer accounts with regular follow-ups to ensure balances are kept up to date
- Process customer payments
- Develop and maintain relationships with customers to improve the collection process
- Communicate with various team members, including project manages and the sales team to resolve disputes and improve collectability
- Work and collaborate with the team and upper management on reducing bad debt
- Reconcile credit memos, unapplied cash and other accounts to maintain an accurate receivable ledger monthly
- Process monthly statements and mail outs
- Work within a team to help develop strategies and tools to speed up the collection of receivables
- Work with outside collection agency as needed
- Review, prepare and analyze A/R management reports
- Adhere to policies, processes, and procedures and work in a team to build and improve them
- Document all collection efforts
- Participate in meetings and provide progress updates of accounts and other AR matters
- Assist with ad-hoc projects and other duties as required
Required Qualifications:- Bachelor’s Degree or equivalent
- Minimum 1 year of experience in accounts receivable or a collections environment
- Strong interpersonal and customer service skills
- Basic accounting knowledge
- Strong communication skills (written and verbal)
- Experience reviewing disputes to and reaching resolutions
- Proficient with Excel, Word, and MS Outlook
Preferred Qualifications:- Self-starter and able to take initiative
- Excellent organizational skills with the ability to prioritize, multitask, and meet deadlines in a fast-paced environment
Salary Range: $47,000 - $55,000 DOE
Physical Demands:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.
- Must be able to effectively communicate, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment
Working Conditions:
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.
- The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate
