Park Place Technologies

IT Services and IT Consulting · Canada

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2 months ago
Technical Support Engineer - Level 3
Park Place Technologies
Ontario
Full-time

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2 months ago

Park Place Technologies

Technical Support Engineer - Level 3

Ontario, Canada

Full-time

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

Responsible for the implementation, administration, and troubleshooting of enterprise X86 infrastructure and private cloud services. Acts as a technical escalation point to ensure platform availability, security, and continual service improvement.

Requirements

Requires strong experience in enterprise X86 infrastructure, advanced Windows Server and VMware administration, and proficiency in PowerShell scripting. Knowledge of ITIL processes and high availability/disaster recovery practices is essential.

Experience

5 to 10 years

Education

bachelor degree

Working hours

40 hours per week

Job type

Full-time

Work arrangement

On-site

Skills

X86 Infrastructure
Windows Server
VMware
Nutanix
Cohesity
Active Directory
PowerShell
Proxmox
ITIL
Disaster Recovery
Cloud Infrastructure
Infrastructure Automation
Root Cause Analysis
Virtualization
Patching
Technical Support

Visa sponsorship

Not detected in the job text

Keywords

X86 Cloud
Private Cloud
Managed Services
Nutanix
Cohesity
VMware
Active Directory
Proxmox
PowerShell
ITIL
Disaster Recovery
High Availability
Root Cause Analysis
Infrastructure as Code
Configuration Management
Observability
Event Management
Windows Server
Virtualization
Patching
Compliance Controls
Service Transition
Onboarding
Technical Documentation

Original job description

Technical Support Engineer - Level 3 (X86 Cloud)

Purpose of Role

Responsible for the implementation, administration, support, maintenance, troubleshooting, automation, optimisation, and continual improvement of enterprise x86 infrastructure, private cloud hosted services, and associated operational platforms within managed services and customer environments. Acts as a technical escalation point and provides technical support for assigned services and customer environments.

Core Responsibilities

Provide advanced operational support for infrastructure and private cloud services.
Troubleshoot, diagnose, and resolve complex incidents, problems, and service degradations.
Perform root cause analysis and implement corrective and preventative actions.
Support configuration, patching, upgrades, migrations, and decommissioning activities.
Maintain platform availability, security, resilience, performance, and capacity.
Act as a technical escalation point for support and operational teams.
Participate in major incidents, service transitions, onboarding activities, and technical projects.
Collaborate with networking, storage, backup, public cloud, security, and observability teams.
Develop and maintain technical documentation, standards, procedures, and knowledge articles.
Drive automation, standardisation, operational efficiency, and continual service improvement initiatives.

Technical Scope

Enterprise x86 server infrastructure
Windows Server platforms
Nutanix and Cohesity
VMware and virtualisation platforms
Active Directory and identity services
High Availability and Disaster Recovery solutions
Infrastructure automation and configuration management
Security, patching, and compliance controls
Proxmox

Technical Skills and Experience

Essential

Strong experience supporting enterprise x86 infrastructure within managed services or enterprise environments.
Advanced Windows Server and VMware administration and troubleshooting skills.
Good understanding of cloud infrastructure, networking, storage, backup, identity, and security technologies.
Experience with PowerShell, scripting, automation, and operational tooling.
Knowledge of High Availability, Disaster Recovery, and business continuity practices.
Experience operating within ITIL aligned Incident, Problem, Change, Request, and Major Incident Management processes.

Desirable

Automation and scripting experience
Knowledge of scalable and highly available architectures
Experience with monitoring, observability, and event management platforms.

Bonus Points:

Vendor certifications a plus for specific platform support needs.

Education:

Bachelor's degree or equivalent experience preferred.

Travel:

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by calling 1-877-778-8707.

Park Place Technologies is an Equal Opportunity Employer D/V.

Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-party agreements or unsolicited resumes. If you would like to be considered as a preferred partner with Park Place Technologies, please submit your detailed information to [email protected]. Any CVs submitted directly to hiring managers will be considered unsolicited and become the property of Park Place Technologies.

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Details last changed Sep 14, 2026. About these details

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