This is a fantastic opportunity to be a part of the future of agriculture and play an essential role in the support of our Service Departments. As a Regional Service Manager you will work with the Service Managers to optimize service operations. In one of Canada’s top John Deere dealer organizations you will deliver quality work in a friendly and collaborative environment that encourages learning and growth.
Responsibilities
- Support Service Managers with their operations, budgeting, staffing activities, and opportunities for efficiencies
- Connect with service teams to ensure adequate support for day-to-day activities
- Implement and promote consistent messages for all processes/procedures
- Build relationships with all departments
- Collaborate with supplier partners to maximize returns on special allowances and warranties
- Mentor/coach new and existing service teams at all levels to promote consistent communication and standards of quality work
- Frequent travel to all locations in region with focus on locations requiring extra guidance
- Analyze regional financial metrics to ensure meeting or exceeding goals
- Perform other duties as assigned (reports, assignments etc.) by the Director of Service Operations
- Provide support with marketing initiatives
- Assist Managers & Training team in developing, presenting, and participating in training plans
- Fill in as needed when Service Manager or Service Writer in region are away, or role is vacant
Requirements
- 5+ years experience as a manager of a high performing Service or Branch operations
- Experience in the Ag industry
- Proven experience leading/developing/motivating others
- Exceptional customer service, interpersonal, and communication skills
- Results-oriented, strong work ethic, analytical
- Positive attitude and empathetic
- Self-aware with high level of Emotional Intelligence (EQ)
- Valid driver’s licence, ability to travel and work flexible or extended hours
